Medical Front Desk Specialist – ENT Office

ENT & Allergy Associates of Florida; Panama City (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida is seeking a seasoned Medical Front Desk professional for a full-time shift in Panama City. The role emphasizes patient check-in/out, insurance verification, and high-volume front desk duties within a busy ENT practice.

The ideal candidate will have medical front desk experience, strong communication skills, and proficiency with EMR systems. Bilingual Spanish is a plus; excellent teamwork and reliability are essential.

Qualifications

• 1-year medical front desk experience preferred.
• Experience with insurance verification, benefits, and prior authorizations.
• Organized and multitasking oriented; able to handle high patient volume.
• Self-starter with EMR and medical records experience.
• Willing to learn all ENT and Audiology related tasks.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Teamwork

Medical terminology

Computer literacy

Bilingual Spanish

Tools

EMR

Medical records

Job description

ENT and Allergy Associates of Florida is seeking a seasoned Medical Front Desk professional for a full-time shift in Panama City. The role emphasizes patient check-in/out, insurance verification, and high-volume front desk duties within a busy ENT practice.

The ideal candidate will have medical front desk experience, strong communication skills, and proficiency with EMR systems. Bilingual Spanish is a plus; excellent teamwork and reliability are essential.