Medical Front Desk Specialist — ENT Clinic

ENT and Allergy Associates of Florida; Panama City (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company paid STD, LTD, Life

401(K)

6 Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida is seeking a seasoned Medical Front Desk professional for full-time hours at our Panama City office. The role handles front desk duties, insurance verification, appointments, and patient check-in/out, in a busy ENT and audiology practice.

The ideal candidate has 1 year of medical front desk experience, strong customer service, proficiency with EMR, and the ability to multitask and stay organized in a fast-paced environment; bilingual Spanish is a plus.

Qualifications

• 1 year experience in medical practice preferred.
• Strong customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Ability to prioritize and handle a high volume of patients.
• Team environment experience.
• Knowledge of medical terminology and strong computer literacy.
• Bilingual Spanish is a plus.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients, sign them in, and collect insurance information.
• Provide intake and new patient forms and office policies.
• Process payments for co-pays and uninsured visits.
• Perform insurance verification.
• Schedule appointments based on physician availability.
• Maintain hard copy and EHR-based patient records.
• Call patients to remind about appointments and testing.
• Provide patient support and guidance as needed.

Skills

Customer service

Multitasking

Insurance verification

Prior authorizations

EMR

Medical terminology

Spanish bilingual (bonus)

Teamwork

Tools

EMR software

Job description

ENT and Allergy Associates of Florida is seeking a seasoned Medical Front Desk professional for full-time hours at our Panama City office. The role handles front desk duties, insurance verification, appointments, and patient check-in/out, in a busy ENT and audiology practice.

The ideal candidate has 1 year of medical front desk experience, strong customer service, proficiency with EMR, and the ability to multitask and stay organized in a fast-paced environment; bilingual Spanish is a plus.