Medical Front Desk & Scheduling Specialist

Riverside Health; Williamsburg (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System is seeking a focused front desk associate in Williamsburg, VA. You will handle patient check-in/out, verify insurance eligibility, and maintain accurate demographics in our registration software while warmly greeting patients.

Responsibilities include scheduling, referrals, and collecting payments, with occasional coverage at other regional practices. Strong communication and attention to detail are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Excellent communication and multi-line phone handling.

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.

Skills

Customer service

Phone etiquette

Registration processing

Scheduling appointments

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Riverside Health System is seeking a focused front desk associate in Williamsburg, VA. You will handle patient check-in/out, verify insurance eligibility, and maintain accurate demographics in our registration software while warmly greeting patients.

Responsibilities include scheduling, referrals, and collecting payments, with occasional coverage at other regional practices. Strong communication and attention to detail are essential for success in this role.