Medical Front Desk Representative

Psychiatry and Wellness of Georgia; Acworth (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Job summary

Psychiatry and Wellness of Georgia in Acworth, GA is seeking a Medical Front Desk Coordinator to join our in-person team. This full-time role requires professionalism, organization, and the ability to thrive in a fast-paced medical practice.

Experience with insurance verification and basic medical coding is a plus. You will check in patients, schedule visits, verify benefits, collect copays, and maintain accurate patient records in our EHR system while upholding HIPAA standards.

Qualifications

• 2+ years of medical front desk experience
• Hands-on insurance verification
• Strong HIPAA/PHI privacy knowledge
• Familiarity with CPT/ICD-10 basics
• Great communication and customer service
• Proficient in EHR/PM systems and MS Office
• Reliable, detail-oriented, multitask

Responsibilities

• Greet patients and manage front desk check-in/out
• Schedule appointments and manage calendars
• Verify insurance eligibility and benefits
• Collect copays and provide receipts
• Maintain patient demographics in the EHR/PM
• Coordinate with insurance for claims/issues
• Collaborate with clinical and billing teams
• Follow HIPAA compliance and protect PHI

Skills

Insurance verification

Customer service

Communication

Multitasking

Detail-oriented

Tools

EHR/PM systems

Microsoft Office (Excel/Outlook)

Job description

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Medical Front Desk Coordinator (Full-Time, In-Person) — Acworth, GA

Location:

Acworth, GA (In-Person)

Job Type:

Full-Time

Schedule:

Monday–Friday (hours to be discussed)

Compensation:

Competitive, based on experience

Position Summary

We are seeking an experienced Medical Front Desk Coordinator to join our team in Acworth, GA. This is a full-time, in-person role for someone who is professional, organized, and comfortable working in a fast-paced medical environment. The ideal candidate has strong insurance verification experience, understands HIPAA/PHI requirements, and has basic familiarity with medical coding.

Key Responsibilities

• Greet patients, check in/out, and maintain a welcoming front office environment
• Schedule appointments, manage calendars, and confirm visits
• Verify insurance eligibility and benefits (copays, deductibles, authorizations, referrals)
• Collect copays/self-pay payments and provide receipts
• Maintain accurate patient demographics, documentation, and forms in the EHR/PM system
• Communicate with insurance companies and assist with resolving coverage and claim-related issues
• Coordinate with clinical and billing teams to ensure smooth patient flow and accurate information
• Follow HIPAA compliance standards and protect PHI at all times

Required Qualifications

• 2+ years of medical front desk / patient access experience
• Hands-on experience with insurance verification
• Strong understanding of HIPAA and PHI privacy rules
• Familiarity with medical coding basics (CPT/ICD-10 terminology)
• Strong communication and customer service skills
• Reliable, detail-oriented, and able to multitask
• Comfortable with EHR/PM systems and Microsoft Office (Excel/Outlook)

Preferred Qualifications

• Behavioral health / mental health clinic experience
• Prior authorization and claim follow-up experience
• Payment processing experience (copays/self-pay, refunds)
• Bilingual a plus