Medical Receptionist - Pediatrics

Family Health Centers of Southwest Florida; Lehigh Acres (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Family Health Centers of Southwest Florida is seeking a dependable Medical Receptionist to join our pediatrics team. You will greet patients, answer phones, schedule appointments and assist with front-desk tasks in a busy clinical environment.

Ideal candidates are bilingual in English and Spanish, possess basic math and computer skills, and can manage multiple tasks while providing excellent customer service to patients and families.

Qualifications

• High School Diploma, GED or equivalent required.
• Prior medical receptionist experience preferred.
• Ability to perform multiple tasks.
• Basic math and computer skills.

Responsibilities

• Greets visitors and patients, determines their needs and directs accordingly.
• Answers phones, schedules appointments and provides information per center policies.
• Maintains orderly reception area and ensures accurate patient sign-in and chart preparation.
• Updates scheduler system and records no-shows or changes to appointments.
• Assists with translation and uses the electronic health record system for patient data entry.

Skills

Customer service

Multitasking

Bilingual EN/ES

Medical receptionist experience

Education

High School Diploma

Tools

Electronic health record

Job description

Description

Excellent opportunity to join a stable company providing patient care in Pediatrics. We are looking for a dependable, dedicated, and respectful person to join our team. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more!

Description

Excellent opportunity to join a stable company providing patient care in Pediatrics. We are looking for a dependable, dedicated, and respectful person to join our team. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more!

Position Description

Receives visitors or patients, ascertains their needs and directs them accordingly. Answers telephones, makes appointments and performs other related reception area duties. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.

Detailed Duties And Responsibilities

• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc.
• Answers telephone calls using proper protocol. Reschedules patients' appointments, notifies patients of any changes in appointments.
• Properly records "No Shows" and updates scheduler system information. Immediately refers any "Walk-In" patients to medical triage, if they present with severe or unusual symptoms or complaints.
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner.
• Performs additional duties, such as translation, as may be required.
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
• May be asked to function in this capacity as staffing needs dictate.
• Verification of and authorization by insurance. Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently.
• Other duties as required.

Requirements

TRAINING AND EXPERIENCE:

• High School Diploma, GED or equivalent training and experience
• Prior medical receptionist experience preferred
• Ability to perform multiple tasks.
• Basic math and computer skills

Special Requirements

• Bilingual English/Spanish preferred
• Pleasant phone manners and professional appearance
• Excellent customer service skills

Knowledge, Skills And Abilities

• Good organizational skills
• Ability to manage multiple tasks simultaneously Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
• Computer literate, with good typing skills, 35 WPM
• Working knowledge of medical records and electronic health record system