Medical Front Desk Receptionist

Blue Stone Health & Wellness; Weimar (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Blue Stone Health & Wellness seeks a friendly receptionist to support front office operations. You will greet visitors, manage phone calls, schedule patients, and enter information into the EHR, reporting to the office manager.

The role emphasizes professional communication, accuracy in handling documents and payments, and maintaining patient records. A high school diploma or GED and at least one year of related experience are preferred; bilingual skills are a plus.

Qualifications

• Professional, courteous demeanor with visitors and staff.
• Ability to read and comprehend instructions and memos, and present information clearly.
• Accurate handling of patient information and payments.

Responsibilities

• Greet visitors, patients, and staff in a professional manner.
• Answer and route phone calls.
• Schedule patients and enter information in the EHR.
• Greet and admit patients; manage payments for co-pays and self-pay.
• Maintain patient files and records.
• Verify benefits and assist with related tasks as needed.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Phone etiquette

Bilingual a plus

EHR data entry

Education

High school diploma or GED

Job description

JOB SUMMARY:

The receptionist assists in managing the front office. The receptionist will also preform various office activities and receptionist duties and will report to the office manager.

DUTIES AND RESPONSIBILITIES:

1. Demonstrates a high level of interpersonal and communication skills necessary to consistently receive and greet visitors, patients, and staff members in a professional manner.
2. Performs necessary office duties.
3. Answers and routes phone calls.
4. Schedules patients, and enters pertinent information on the EHR.
5. Greets and admits patients.
6. Calls patients for various reasons, including missed appointments, appointment reminders, etc.
7. Copies insurance cards and other required ID
8. Accepts payments for co-pays, self-pay, etc.
9. Maintain patient files, records, and other information.
10. May do tickler call backs
11. Verification of benefits for patients insurance
12. May do prior authorizations
13. Other duties as assigned.

QUALIFICATIONS:

• Education and/or Experience: High school diploma or general education degree (GED) and at least 1 year related experience and/or training.
• Language Skills: Ability to read and comprehend instructions, complete short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. Bilingual is a plus.
• Mathematical Skills: Ability to perform mathematical skills necessary for medication administration, and other skills as needed.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Interpersonal skills: It is very important that the Receptionist have good people skills, be able to deal with patients in a kind, compassionate manner. The Receptionist should be able to deal with unhappy patients or difficult situations, and always be professional and courteous.

PREREQUISITES:

Prefer 1 year reception or related experience although we will train on the job when necessary.