Medical Front Desk Receptionist

The Vascular Care Group; Darien (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a Medical Front Desk Receptionist to support administrative activities in a warm and welcoming environment. This role involves managing patient communication, scheduling appointments, and ensuring compliance with healthcare regulations. The ideal candidate will have strong administrative skills, excellent communication abilities, and a professional demeanor in a fast-paced setting. Join a dedicated team committed to providing compassionate care while enhancing your career in the medical field.

Qualifications

• 1+ years of administrative support in a medical setting preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Assist patients and providers, verifying eligibility and managing appointments.
• Maintain patient accounts and ensure compliance with HIPAA regulations.

Skills

Administrative Support

Communication Skills

Multi-line Phone Systems

Microsoft Office Suite

HIPAA Knowledge

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

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Overview

The role of the medical front desk is generally responsible for supporting the administrative activities of the facility. Reception will maintain the organization of the office, support the Office Manager, and ensure a warm and welcoming environment for patients and families. Reception is also expected to provide compassionate and informative service to patients while managing patient communication, filing, and answering telephones.

This candidate will be required to travel between our Darien and Stamford offices.

Responsibilities

• Assist patients and referring providers both in office and on the phone, directing patient concerns or questions to the appropriate party.
• Verify patient eligibility and insurance prior to appointment.
• Obtain referrals or insurance authorizations prior to patient appointment.
• Maintain patient accounts by recording and updating personal and financial information required for proper insurance billing.
• Maintain organized office filing system and retrieve patient records.
• Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data.
• Provide patient with intake and new patient forms.
• Provide patients with support and guidance as needed.
• Provide coverage until practice is closed for the day or last patient has left if after closing hours.
• Manage flow of patient appointments in conjunction with clinical staff.
• Manage patient expectations during delays.
• Protect patients' rights by maintaining medical, personal, financial confidentiality.
• Ensure compliance with all HIPAA regulations.
• Collect co-pays, co-insurance, and past due balances at the time of service whenever possible; set up payment plans as needed.
• Schedule initial and follow-up appointments for physicians, clinicians, and ultrasound labs.
• Complete ad hoc projects as requested.

Requirements

• Minimum of High School diploma; Associates' or Bachelor's degree preferred.
• 1+ years of administrative support required; experience in a medical setting preferred.
• Knowledge of multi-line phone systems.
• Must be able to maintain a professional demeanor in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Previous experience with Microsoft Office suite preferred.
• Willing to be available for local and/or regional assignments as needed.
• Knowledge of HIPAA, Medicare, and commercial insurance preferred.
• Ability to perform multiple tasks in a busy medical setting.