Medical Front Desk Receptionist

Centerstone; Columbia (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision health - 3

Flexible Spending and Health Savings

403b retirement plan with company

Paid time off and holidays

AD&D and Life Insurance

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Job summary

Centerstone in Tennessee is seeking a front desk specialist to greet patients, verify information and schedule appointments in a warm, recovery‑focused clinic.

You will collect copayments, handle EMR registrations, provide basic tech support for telehealth, and coordinate with clinical staff to ensure smooth daily operations.

This full‑time role offers a stable schedule, an opportunity to support behavioral health services, and a supportive team environment.

Qualifications

• High school diploma or GED required.
• Valid and unrestricted driver’s license with at least 3 years of driving experience is required.
• Excellent customer service and data entry skills.

Responsibilities

• Greets and checks in/out patients in person or by phone.
• Schedules patient appointments and manages calendar blocks.
• Collects copayments and processes payments.
• Provides technology support for telehealth appointments.
• Answers multi-line phones and routes inquiries.
• Registers clients in the electronic medical record system (EMR).
• Cross-trains to cover neighboring locations as needed.

Skills

Communication

Education

High school diploma or GED

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION: SUMMARY OF POSITION

Responsible for greeting and checking patients in and out of clinic, via in-person or on the phone. Schedules patient appointments, takes client payment information, filing and other front desk tasks.

HOURS

The working hours for this role are 9 AM until 6 PM Monday - Friday.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintains schedules of clinical staff.
• Entry and verification of client data
• Collects copayments
• Responsible for technology support for telehealth appointments
• Answers multi-line phone
• Registration of clients in the electronic medical record
• Excellent Customer Service to promote a service environments for individuals in need of behavioral health and/or co-occurring services that is recovery focused
• Research and verification of insurance benefits and knowledge to apply for alternative payer sources
• Prepare and scan documents to internal HIM
• Cross train and perform duties to cover neighboring locations

KNOWLEDGE, SKILLS & ABILITIES

Effectively communicate via written, verbal, in person and virtual methods.

QUALIFICATIONS

Education Level: High school diploma or GED required

Certification/Licensure

Valid and unrestricted driver’s license with at least 3 years of driving experience is required

PHYSICAL REQUIREMENTS

Standing – 20%
Sitting – 80%
Squatting – Occasional
Kneeling – Occasional
Bending – Occasional
Driving – Occasional
Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type: Full time Pay Range: $15.00--$21.00

BENEFITS

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people's lives.