Medical Front Desk Receptionist

Centerstone; Nashville (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision health <

403b retirement plan with company {

Paid time off and ten paid holidays

AD&D Insurance, Life Insurance, and LT

Job summary

Centerstone is seeking a Front Desk Clerk to greet patients, schedule appointments, and process payments in a Nashville clinic. The role involves data entry in the electronic medical record system and providing friendly, professional service to individuals seeking behavioral health services.

The position emphasizes accurate registration, insurance verification support, and cross-training to cover neighboring locations.

Qualifications

• Education: High school diploma or GED required.
• Experience with front desk tasks and customer service is a plus.
• Ability to communicate effectively via in-person, phone, and email.

Responsibilities

• Greet and check patients in and out of the clinic.
• Schedule patient appointments and collect copayments.
• Enter and verify client data in the EMR system.
• Provide excellent customer service in a behavioral health setting.
• Assist with insurance benefits research and registration in EMR.

Skills

Front desk operations

Customer service

Phone etiquette

Data entry

EMR registration

Education

High school diploma or GED

Tools

EMR/Electronic Medical Record

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

Job Description

SUMMARY OF POSITION Responsible for greeting and checking patients in and out of clinic, via in-person or on the phone. Schedules patient appointments, takes client payment information, filing and other front desk tasks.

Essential Duties & Responsibilities

Maintains schedules of clinical staff. Entry and verification of client data Collects copayments Responsible for technology support for telehealth appointments Answers multi-line phone Registration of clients in the electronic medical record Excellent Customer Service to promote a service environments for individuals in need of behavioral health and/or co-occurring services that is recovery focused Research and verification of insurance benefits and knowledge to apply for alternative payer sources Prepare and scan documents to internal HIM Cross train and perform duties to cover neighboring locations

Knowledge, Skills & Abilities

Effectively communicate via written, verbal, in person and virtual methods.

Qualifications

Education Level High school diploma or GED required. Must be able to provide proof of education.

Certification / Licensure

Valid, unrestricted driver’s license required and must be maintained in good standing. This position requires driving as part of the job responsibilities.

Physical Requirements

Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Pay & Benefits

Time Type: Full time Pay Range: $15.00--$21.00

Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Employer Equality & Culture

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Services & Programs

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.