Medical Front Desk Receptionist

UDEC-PIC-DPC; Chattanooga (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Aflac

IRA

401(k) matching

Dental insurance

Free food & snacks

Health insurance

Paid time off

Vision insurance

Job summary

A private medical practice in Chattanooga, Tennessee, is seeking a front desk representative to provide excellent customer service, manage patient check-ins/outs, and work with Athena EMR. Ideal candidates will have previous reception or medical coding experience and a strong focus on patient care. The role can be stressful but is rewarding and offers training for the right person. Immediate hiring before the new year.

Qualifications

• High quality customer service focus.
• Ability to learn front desk tasks and responsibilities.
• Previous reception or medical coding experience preferred.

Responsibilities

• Patient check-in and check-out.
• Working in Athena EMR.
• Answering phones and scheduling appointments.
• Insurance verification.

Skills

Customer service skills

EMR Athena proficiency

Empathy

Medical coding experience

Job description

Benefits

• Aflac
• IRA
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

About the Practice

We are a private, family owned medical practice specializing in complex endocrine disorders like diabetes and thyroid issues.

We are patient focused. We value providing an excellent experience as the first point of contact for the patient. So much of medical compliance can be affected by how well we take care of the patients over the phone and at the front window. A good experience means the patient is more likely to come back. So finding the right person for the job is important.

Role and Qualities

We are looking for someone who values high quality customer service, consistently exhibiting polite, empathetic, and considerate phone call and in-person skills (we\'re all human, and we all have off moments, but striving to be as caring as possible as often as possible is the goal) — someone very willing to learn all of the tasks and responsibilities of the front desk — (ideally) someone already adept with the EMR Athena and who has some reception and/or medical coding experience

Job Responsibilities

• Patient check in and check out, taking monies, direct patient facing
• Working in Athena EMR
• Answering phones and scheduling patients
• Insulin pump downloads
• New patient referrals
• Working the missing slips buckets
• Creating basic claims in Athena, adding documentation and correct code (per guide sheet given)
• Prior authorizations for VA and nutrition appointments
• Insurance verification, primary and secondary, per diagnosis code
• Being as caring and kind to the patients as often as possible

This is a job where the phone is ringing and the patients are waiting. It can be stressful, but a positive patient-focused attitude will get you through the day with pleasure.

Compatible experience is accepted, training will occur, but being a fast learner will help. Reach out with questions. We are looking to hire immediately (before the new year).