Medical Receptionist

CORNERSTONE FAMILY PRACTICE AND URG; Fayetteville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

A healthcare provider is seeking a Medical Front Office Receptionist in Fayetteville, North Carolina. The role involves coordinating patient flow, managing scheduling and payments, and ensuring excellent customer service. Ideal candidates will have at least 1 year of experience in a medical front office, proficiency in Word and Excel, and strong communication skills. This position offers opportunities for advancement and requires compliance with HIPAA regulations.

Qualifications

• 1+ years of previous knowledge in a medical front office.
• Must be proficient in Word and Excel.
• Medical billing experience expected.

Responsibilities

• Coordinate patient flow from check-in to check-out.
• Maintain patient medical records and enter data into EMR.
• Schedule patients and manage appointment reminders.

Skills

Excellent telephone skills

Customer service focus

Attention to detail

Time management skills

Organized

Tools

Word

Excel

Medical software (e.g., Athena)

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development

We are looking for an applicant to fill our Medical Front Office Receptionist position. The ideal applicant will be primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position will include managing the patient scheduling process; calling patients to remind them of their appointments, collecting, posting, and depositing patient payments; maintaining patient charts and electronic medical records; maintaining the front desk area; and providing outstanding customer service to our patients.

Job Duties

• Maintain patient medical records and other information, including entry of patient data into EMR.
• Greet all patients in a cheerful way (in person and on the phone).
• Display a positive attitude when interacting with fellow employees and others.
• Manage and answer incoming calls; be able to complete basic administrative tasks.
• Verify patient's insurance by collecting and scanning cards into patient’s charts.
• Collect copays, and/or deductibles as patients arrive.
• Schedule patients for follow up appointments and other appointments as deemed necessary.
• Collaborate with a variety of personnel to ensure smooth clinic operations.
• Upkeep the general appearance of the clinic and maintain welcoming demeanor for all visitors.
• Perform other duties as assigned.

Job Requirements

• Must have 1+ years of previous knowledge in a medical front office.
• Excellent telephone skills.
• Must be proficient in Word and Excel (i.e. basic computer skills).
• Previous experience with medical software (such as Athena) preferred.
• Team player attitude, energetic, with a focus on excellent customer service.
• Be flexible with your hours.
• Attention to detail.
• Time management skills.
• Be organized.
• Medical billing experience (i.e. prior authorizations, insurance verification, etc.).
• Must comply with all HIPAA regulations.