Medical Front Desk Receptionist

University Diabetes & Endocrine Consultants; Chattanooga (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated front desk coordinator who excels in customer service and is eager to learn. This role is pivotal in providing a welcoming environment for patients, managing check-ins, scheduling appointments, and utilizing Athena EMR for efficient operations. The ideal candidate will possess empathy and strong communication skills, ensuring that every patient interaction is positive and supportive. Join a team that values patient care and offers a collaborative atmosphere where your contributions will make a difference. This is a great opportunity for those looking to grow in the healthcare field while making a real impact.

Benefits

Aflac

IRA

401(k) matching

Dental insurance

Free food & snacks

Health insurance

Paid time off

Vision insurance

Qualifications

• Strong customer service skills with a focus on patient experience.
• Experience with Athena EMR and basic medical coding is preferred.

Responsibilities

• Manage patient check-in and check-out processes efficiently.
• Schedule appointments and handle phone inquiries with care.
• Perform insurance verifications and assist with claims.

Skills

Customer Service

Empathy

Communication Skills

Medical Coding

Reception Skills

Tools

Athena EMR

Job description

Benefits:

1. Aflac
2. IRA
3. 401(k) matching
4. Dental insurance
5. Free food & snacks
6. Health insurance
7. Paid time off
8. Vision insurance

We are a private, family owned medical practice specializing in complex endocrine disorders like diabetes and thyroid issues. We are patient focused and value providing an excellent experience as the first point of contact for the patient. A good experience means the patient is more likely to come back, so finding the right person for the job is important.

We are looking for someone who values high quality customer service, consistently exhibiting polite, empathetic, and considerate phone call and in-person skills. We understand that everyone has off moments, but striving to be as caring as possible is the goal. Ideally, we seek someone who is very willing to learn all of the tasks and responsibilities of the front desk and is already adept with the EMR Athena, along with some reception and/or medical coding experience.

Job Responsibilities: (We currently have two positions available, and all of these responsibilities are shared between all individuals working at the front desk. Eventually, you will learn how to do all of these tasks for cross-training purposes)

1. Patient check in and check out, taking payments, direct patient facing
2. Working in Athena EMR
3. Answering phones and scheduling patients
4. Insulin pump downloads
5. New patient referrals
6. Working the missing slips buckets
7. Creating basic claims in Athena, adding documentation and correct codes (per guide sheet given)
8. Prior authorizations for VA and nutrition appointments
9. Insurance verification, primary and secondary, per diagnosis code
10. Being as caring and kind to the patients as often as possible

This is a job where the phone is ringing and the patients are waiting. It can be stressful, but a positive patient-focused attitude will get you through the day with pleasure.

Compatible experience is accepted, training will occur, but being a fast learner will help. Reach out with questions. We are looking to hire immediately (before the new year).