Medical Front Desk/ Patient Services Representative

Onyx Spine and Orthopedic Institute; Creve Coeur (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Onyx Spine and Orthopedic Institute is seeking a friendly Medical Front Desk / Patient Services Representative to manage check-in/out, verify demographics and insurance, and support both front-office and clinical operations in a busy specialty practice.

The role requires adaptability in a fast-paced environment, careful data entry, patient communication, scheduling, imaging uploads, and coordinating care across satellite locations located in Cape Girardeau, Jefferson City, and St.

Qualifications

• Previous medical office/front desk experience preferred.
• Experience with electronic medical records preferred.
• Strong computer and data-entry skills.
• Excellent attention to detail and accuracy.
• Strong communication and customer-service skills.

Responsibilities

• Greet patients with professional check-in and check-out.
• Travel to satellite locations 1–2 days per week; transportation provided.
• Prepare patient charts and update demographics/insurance in EMR.
• Verify insurance information and eligibility as needed.
• Assist with rooming patients and imaging/document uploads.
• Process medical records requests and routing of information.
• Answer calls and assist patients and referral sources as needed.
• Maintain a clean, organized front desk and patient-care area.
• Protect patient confidentiality and HIPAA compliance.

Skills

Front desk experience

Customer service

Data entry

HIPAA compliance

Multitasking

Tools

EMR software

Job description

Medical Front Desk / Patient Services Representative

We are seeking a friendly, dependable, and organized Medical Front Desk / Patient Services Representative to join our busy specialty medical practice. This position plays an important role in creating a positive patient experience while supporting both front-office and clinical operations.

The ideal candidate is someone who is comfortable working in a fast-paced environment, can manage multiple priorities, pays close attention to detail, and is willing to assist wherever needed to help the clinic run smoothly.

Key Responsibilities

• Greet patients and provide professional, courteous check-in and check-out services.
• Travel to satellite clinic locations approximately 1–2 days per week to assist with patient check-in, check-out, and clinic operations. Transportation is provided for required travel. Satellite Locations are: Cape Girardeau, Jefferson City, and St. Robert. Please note we will be relocating our Creve Coeur location to Chesterfield this Winter.
• Prepare patient charts and complete daily chart preparation prior to clinic.
• Accurately enter and update patient demographics, insurance information, medical information, orders, and other required documentation in the electronic medical record.
• Verify insurance information and eligibility as needed.
• Assist with rooming patients when clinic volume or staffing requires additional support.
• Upload outside imaging and medical documentation into patient charts.
• Scan and appropriately file medical records, reports, correspondence, and other patient information.
• Process medical record requests, including printing, invoicing, and sending records according to practice procedures.
• Monitor and assist with incoming faxes and route information to the appropriate team member.
• Answer incoming phone calls and assist patients, referral sources, and other callers as needed.
• Enter physician or clinical orders as directed and ensure information is routed appropriately.
• Assist with administrative and clinical support duties as needed during busy clinic days.
• Maintain a clean, organized, and professional front desk and patient-care environment.
• Protect patient confidentiality and follow HIPAA and practice policies at all times.
• Perform other duties as assigned to support efficient daily clinic operations.

Qualifications

• Previous medical office, front desk, patient service, or healthcare experience preferred.
• Experience with an electronic medical record system is preferred.
• Strong computer and data-entry skills.
• Excellent attention to detail and ability to accurately enter patient information.
• Strong communication and customer-service skills.
• Ability to multitask and remain organized in a busy medical practice.
• Comfortable working both independently and as part of a team.
• Willingness to learn multiple areas of the practice and assist coworkers as needed.
• Dependable, professional, and adaptable to changing clinic needs.
• Must be comfortable traveling to satellite offices as part of the regular work schedule.

What We’re Looking For

We are looking for someone who enjoys working with patients, takes pride in being accurate and organized, and understands that teamwork is essential in a busy medical office. This position is a great fit for someone who likes variety in their workday and is willing to cross-train and help in different areas of the practice when needed.