Patient Service Representative

Talentify; Webster Groves (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with matching

PTO & Holiday pay

Company paid life insurance

Voluntary short term disability

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Webster Groves, MO is seeking a Patient Service Representative for our local clinic. You will handle patient check-in, update personal and insurance information, and support a multi-line phone system.

The role includes medical records filing, cash collection, and charging co-pays, with a schedule averaging ~37 hours per week in a fast-paced setting. Competitive benefits and growth opportunities available.

Qualifications

• High school diploma or equivalent required.
• 1+ years medical office experience preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Typing speed of 40 wpm preferred.
• Attention to detail.
• Ability to multi-task and work well in a team.
• Responsive to feedback from supervisors.
• Professional appearance and manner at all times.
• Friendly, compassionate demeanor; maintain confidentiality.

Responsibilities

• Greet patients and check in for appointments; verify insurance.
• Update patient information and medical records.
• Manage multi-line phone system and incoming communications.
• Scan documents into the EHR; maintain waiting area tidiness.
• Monitor schedules for appointments, no-shows, and cancellations.
• Schedule follow-up appointments as needed.
• Order clinic office supplies and manage cosmetics sales.
• Distribute mail and prepare for next day’s appointments.

Skills

Customer service

Communication

Organizational skills

Teamwork

Basic computer skills

Education

High school diploma or equivalent

1+ years medical office experience

Tools

Office equipment

Electronic health records (EHR)

Job description

Overview

Come join our team! We have an immediate need for a Patient Service Representative in our Webster Groves, Missouri clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

Schedule:

Approximately 37 hours/week

• Monday: 7:15 AM–4:45 PM
• Tuesday: 7:15 AM–4:45 PM
• Wednesday: 6:45 AM–4:45 PM
• Thursday: 6:45 AM–4:45 PM

Summary

The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Responsibilities

Essential Functions

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Qualifications

Knowledge, Skills & Abilities

• High school diploma or equivalent is required
• 1+ years of recent medical office experience or in a similar capacity is preferred
• Proficient in basic computer functions
• Ability to learn new software quickly
• Must possess excellent customer service, communication and organizational skills
• Ability to operate standard office equipment
• Ability to type a minimum of 40 wpm is preferred
• Must possess attention to detail
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to respond positively to constructive feedback and direction from supervisors
• Must demonstrate professional appearance and manner at all times
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
• Ability to maintain confidentiality of information

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.

Knowledge, Skills & Abilities

• High school diploma or equivalent is required
• 1+ years of recent medical office experience or in a similar capacity is preferred
• Proficient in basic computer functions
• Ability to learn new software quickly
• Must possess excellent customer service, communication and organizational skills
• Ability to operate standard office equipment
• Ability to type a minimum of 40 wpm is preferred
• Must possess attention to detail
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to respond positively to constructive feedback and direction from supervisors
• Must demonstrate professional appearance and manner at all times
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
• Ability to maintain confidentiality of information

Essential Functions

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments