Medical Front Desk & Patient Services Advocate

Unity Eye Centers; Ord (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid holidays (6.5)

Paid time off

Certification program growth

Job summary

Unity Eye Centers in Ord, NE is seeking a Patient Services Representative to serve as the liaison between patients, doctors, and billing staff. The role includes greeting patients, verifying insurance, scheduling, and processing payments in a busy ophthalmology office.

Responsibilities cover patient check-in/out, triage, inquiries, chart preparation, and accurate data entry into the EHR, with opportunities for growth through a company‑paid certification program.

Qualifications

• Experience in medical front desk or patient services preferred.
• Ability to verify insurance and schedule appointments.
• Strong communication and customer service skills.
• Proficiency with EHR and billing processes.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR.
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
• Monitor patient flow throughout the office, properly communicating delays.
• Provide a safe and clean office environment.
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Job description

Unity Eye Centers in Ord, NE is seeking a Patient Services Representative to serve as the liaison between patients, doctors, and billing staff. The role includes greeting patients, verifying insurance, scheduling, and processing payments in a busy ophthalmology office.

Responsibilities cover patient check-in/out, triage, inquiries, chart preparation, and accurate data entry into the EHR, with opportunities for growth through a company‑paid certification program.