Patient Services Representative

Bridgeview Eye Partners; Ord (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Dental

Vision

401k

Certification program

Job summary

Unity Eye Centers in Ord, NE is seeking a Patient Services Representative to act as a liaison between patients, doctors, and staff. The role involves verifying insurance, obtaining authorizations, and coordinating scheduling and patient communications.

The candidate will assist with check-in/out, billing inquiries, and accurate chart maintenance within the EHR system. A professional, patient-focused approach is essential.

Qualifications

• Greet patients in a friendly, professional manner.
• Verify insurance and obtain pre-authorizations when needed.
• Schedule appointments and manage recalls.
• Explain billing policies and assist with questions.

Responsibilities

• Answer phones and route calls to appropriate staff.
• Check patients in and out; verify chart and insurance data.
• Balance cash drawer and process daily deposits.
• Maintain patient charts and ensure accurate EHR entries.
• Monitor patient flow and communicate delays to team.

Skills

Customer service

Phone etiquette

Insurance verification

EHR data entry

Education

High school diploma

Tools

EHR software

Job description

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

Location: Unity Eye Centers, Ord, NE

WHAT WE OFFER:

Starting wage per hour based on previous experience and certifications

6.5 paid holidays per year

Approximately 8 days of PTO within first year

Full slate of benefits to include health, dental, vision, and 401k

Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

Greet patients in a friendly, professional manner

Answer phone calls, schedule appointments, assist in patient communications and recalls

Respond to patient inquiries about billing, procedures, policies and available services

Prepare patient chart prior to appointment and complete upon patient arrival

Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR

Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports

Monitor patient flow throughout the office, properly communicating delays

Provide a safe and clean office environment

Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.