Medical Front Desk & Patient Experience Specialist

Frey Consulting Group; Manchester (NH); On-site; USD 32,000 - 39,000; Full time

Job summary

MVPT Physical Therapy in Manchester, NH is seeking a Front Desk Receptionist to join our team. This full-time role (40 hours per week) serves as the front office hub, handling scheduling, check-in/out, and day-to-day workflow to keep the clinic running smoothly.

You will verify insurance, explain patient financial responsibilities, manage intake forms, and support billing and administrative tasks. Experience in a medical front office is preferred, with a collaborative, patient-centered culture.

Qualifications

• Experience in a medical front office or healthcare setting preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Customer service

Front desk

Medical office experience

Tools

Insurance verification software

Job description

MVPT Physical Therapy in Manchester, NH is seeking a Front Desk Receptionist to join our team. This full-time role (40 hours per week) serves as the front office hub, handling scheduling, check-in/out, and day-to-day workflow to keep the clinic running smoothly.

You will verify insurance, explain patient financial responsibilities, manage intake forms, and support billing and administrative tasks. Experience in a medical front office is preferred, with a collaborative, patient-centered culture.