Medical Front Desk & Patient Concierge

The IMA Group; Philadelphia (Philadelphia County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Generous PTO and floating holiday

401k with employer match

Life/AD&D insurance

Tax-free tuition reimbursement

Parental leave

No on-call responsibilities

Job summary

The IMA Group is seeking a Medical Receptionist in Philadelphia, PA to run front desk operations and ensure smooth daily workflows. You will be the first point of contact for patients, with hours from 8am to 4:30pm and occasional Saturdays.

Responsibilities include greeting patients, registering new patients, scheduling, answering phones, maintaining records in the EMR, and coordinating with medical staff for check-in/check-out. A high level of professionalism and organization is essential.

Qualifications

• High school diploma or equivalent.
• 1–3 years of receptionist/customer service experience (medical setting preferred).
• Strong communication skills and comfort with office equipment and basic software.
• Organized and able to multitask; familiarity with medical terminology a plus.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Register new patients, schedule appointments, and manage records.
• Answer phones and handle inquiries to keep patient flow moving.
• Update and maintain records in our electronic medical records system.
• Handle filing, data entry, and office supply management.
• Coordinate with medical staff on patient check-in/check-out.

Skills

Communication skills

Customer service

Office equipment

Basic software

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Office

Job description

Medical Receptionist- Philadelphia, PA

The IMA Group is looking for a customer-focused Medical Receptionist to run our front desk and keep daily operations running smoothly. You'll be the first face our patients see, so a warm, professional presence matters. Hours are 8am–4:30pm, with Saturdays as needed.

Responsibilities:

• Greet patients and visitors warmly and professionally
• Register new patients, schedule appointments, and manage records
• Answer phones and handle inquiries to keep patient flow moving
• Update and maintain records in our electronic medical records system
• Handle filing, data entry, and office supply management
• Coordinate with medical staff on patient check-in/check-out

Qualifications:

• High school diploma or equivalent
• 1–3 years of receptionist/customer service experience (medical setting preferred)
• Strong communication skills and comfort with office equipment and basic software
• Organized and able to multitask; familiarity with medical terminology a plus

Benefits:

• Full medical, dental, and vision coverage
• Generous PTO, holidays, plus a floating holiday
• 401k with employer match
• LTD, STD, FSA, voluntary life/AD&D, and company-paid life/AD&D
• Tax-free tuition reimbursement and student loan repayment assistance
• Paid maternity and parental leave
• No on-call responsibilities — when you're off, you're off

The IMA Group is an Affirmative Action/Equal Opportunity Employer

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.

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