Medical Front Desk & Kiosk Specialist

US Physical Therapy; Brighton (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Team environment

Training and development

Health benefits

Meaningful work

Job summary

US Physical Therapy is seeking an organized and efficient Kiosk Agent Medical Receptionist to be the first point of contact for patients, manage the kiosk system, schedule appointments, verify insurance, and support the clinic's daily operations.

You will work as part of a collaborative team, have strong customer service and computer skills, and ensure confidentiality under HIPAA, with on-site responsibilities and opportunities for growth in a patient-centered environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in a medical office or similar customer service role.
• Strong communication skills with a customer service orientation.
• Proficiency with computer systems and scheduling software.
• Familiarity with medical terminology and HIPAA regulations.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Greet patients and visitors, guiding them through the kiosk check-in process
• Assist patients with completing electronic forms and updating information
• Schedule appointments and manage the clinic's electronic calendar
• Verify patient insurance information and collect co-payments
• Answer phone calls and respond to patient inquiries professionally
• Maintain a clean and organized reception area
• Collaborate with medical staff to ensure smooth patient flow
• Handle confidential information in compliance with HIPAA regulations
• Perform general administrative duties, including filing and data entry
• Troubleshoot basic kiosk system issues and report to IT support

Skills

Customer service

Communication skills

Computer proficiency

Attention to detail

HIPAA knowledge

Medical terminology

Organizational skills

Adaptability to tech

Education

High school diploma or equivalent

Tools

Scheduling software

Medical software

Job description

US Physical Therapy is seeking an organized and efficient Kiosk Agent Medical Receptionist to be the first point of contact for patients, manage the kiosk system, schedule appointments, verify insurance, and support the clinic's daily operations.

You will work as part of a collaborative team, have strong customer service and computer skills, and ensure confidentiality under HIPAA, with on-site responsibilities and opportunities for growth in a patient-centered environment.