Kiosk Agent Medical Receptionist

US Physical Therapy; Brighton Charter Township (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

On-the-job training

Growth opportunities

Job summary

US Physical Therapy is seeking an organized Kiosk Agent Medical Receptionist to be the first point of contact for patients. You will manage the clinic's state-of-the-art kiosk system, assist with electronic forms, and support administrative tasks to ensure a smooth patient experience.

As a vital member of the front desk, you will schedule appointments, verify insurance, handle co-pays, and respond to inquiries with a professional demeanor in a fast-paced outpatient setting.

Qualifications

• High school diploma or equivalent.
• 1-2 years in a medical office or customer service role.
• Strong communication with customer service orientation.
• Proficiency in medical scheduling systems and software.

Responsibilities

• Greet patients and visitors, guiding them through the kiosk check-in process.
• Assist patients with completing electronic forms and updating information.
• Schedule appointments and manage the clinic's electronic calendar.
• Verify patient insurance information and collect co-payments.
• Answer phone calls and respond to patient inquiries professionally.
• Maintain a clean and organized reception area.
• Collaborate with medical staff to ensure smooth patient flow.
• Handle sensitive patient information with confidentiality and HIPAA compliance.
• Perform general administrative duties, including filing and data entry.
• Troubleshoot basic kiosk system issues and report IT problems.

Skills

Communication

Multitasking

Organization

Computer proficiency

HIPAA knowledge

Education

High school diploma

Tools

Medical software

Scheduling systems

Job description

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

At PPTS, we’re your go-to for outpatient needs, spanning orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We aim to be an integral part of your rehab team, working closely with you and your physician to craft a therapy program aligned with your goals for optimized recovery.

Our commitment extends to Evidence-Based treatments, ensuring our therapists stay at the forefront of the evolving medical landscape. We prioritize continuing education, staying abreast of current research, and discarding outdated practices for outcomes, efficiency, and patient satisfaction that are second to none.

Our goal-oriented team approach involves close collaboration between physician, physical therapist, and patient to achieve maximum results. Specializing in orthopedic physical therapy, we emphasize patient education and the importance of home programs in a successful physical therapy journey.

Job Description

We are seeking an organized and efficient Kiosk Agent Medical Receptionist to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing our state-of-the-art kiosk system and assisting with various administrative tasks.

• Greet patients and visitors, guiding them through the kiosk check-in process
• Assist patients with completing electronic forms and updating their information
• Schedule appointments and manage the clinic's electronic calendar
• Verify patient insurance information and collect co-payments
• Answer phone calls and respond to patient inquiries professionally
• Maintain a clean and organized reception area
• Collaborate with medical staff to ensure smooth patient flow
• Handle sensitive patient information with confidentiality and in compliance with HIPAA regulations
• Perform general administrative duties, including filing and data entry
• Troubleshoot basic kiosk system issues and report technical problems to IT support

Qualifications

• High school diploma or equivalent
• 1-2 years of experience in a medical office or similar customer service role
• Strong communication skills with a customer service orientation
• Proficiency in computer systems, including medical software and scheduling systems
• Excellent multi-tasking abilities and attention to detail
• Basic knowledge of medical terminology
• Understanding of HIPAA regulations and patient privacy practices
• Familiarity with medical office procedures
• Ability to remain calm and professional in fast-paced environments
• Strong organizational skills and ability to prioritize tasks effectively
• Flexibility to adapt to changing technologies and procedures

Additional Information

• Competitive pay and growth opportunities
• Supportive and collaborative team environment
• On-the-job training and development
• Health benefits (for eligible employees)
• Meaningful work helping people improve their quality of life

Job Location