Kiosk Agent Medical Receptionist

Usphysicaltherapy2; Brighton (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health benefits

On-the-job training

Growth opportunities

Competitive pay

Job summary

Usphysicaltherapy2 is seeking an organized Kiosk Agent Medical Receptionist to be the first point of contact for patients and to manage the kiosk system and admin tasks. You will greet patients, assist with forms, and handle scheduling while ensuring privacy and security.

You will work with the healthcare team to maintain smooth patient flow, verify insurance, collect co-pays, respond to inquiries, and support HIPAA-compliant operations in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• 1-2 years in a medical office or similar customer service role.
• Strong communication and customer service orientation.
• Proficient with medical software and scheduling systems.
• Excellent multi-tasking and attention to detail.
• Basic medical terminology and HIPAA familiarity.
• Ability to stay calm in fast-paced environments.
• Strong organizational skills and adaptability.

Responsibilities

• Greet patients and visitors, guiding them through the kiosk check-in process.
• Assist patients with completing electronic forms and updating information.
• Schedule appointments and manage the clinic's electronic calendar.
• Verify insurance information and collect co-payments.
• Answer calls and respond to patient inquiries professionally.
• Maintain a clean and organized reception area.
• Collaborate with medical staff to ensure smooth patient flow.
• Handle confidential patient information per HIPAA regulations.
• Perform data entry and other general administrative duties.
• Troubleshoot basic kiosk system issues and report IT problems.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

HIPAA knowledge

Medical terminology

Privacy compliance

Organization

Education

High School Diploma or equivalent

Tools

Medical software

Scheduling systems

Job description

We are seeking an organized and efficient Kiosk Agent Medical Receptionist to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing our state-of-the-art kiosk system and assisting with various administrative tasks.

• Greet patients and visitors, guiding them through the kiosk check-in process
• Assist patients with completing electronic forms and updating their information
• Schedule appointments and manage the clinic's electronic calendar
• Verify patient insurance information and collect co-payments
• Answer phone calls and respond to patient inquiries professionally
• Maintain a clean and organized reception area
• Collaborate with medical staff to ensure smooth patient flow
• Handle sensitive patient information with confidentiality and in compliance with HIPAA regulations
• Perform general administrative duties, including filing and data entry
• Troubleshoot basic kiosk system issues and report technical problems to IT support

• High school diploma or equivalent
• 1-2 years of experience in a medical office or similar customer service role
• Strong communication skills with a customer service orientation
• Proficiency in computer systems, including medical software and scheduling systems
• Excellent multi-tasking abilities and attention to detail
• Basic knowledge of medical terminology
• Understanding of HIPAA regulations and patient privacy practices
• Familiarity with medical office procedures
• Ability to remain calm and professional in fast-paced environments
• Strong organizational skills and ability to prioritize tasks effectively
• Flexibility to adapt to changing technologies and procedures

• Competitive pay and growth opportunities
• Supportive and collaborative team environment
• On-the-job training and development
• Health benefits (for eligible employees)
• Meaningful work helping people improve their quality of life