Medical Front Desk Coordinator - Patient Concierge

Rehabilitation and Electrodiagnostics, P.A; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Rehabilitation and Electrodiagnostics, P.A. is seeking a friendly and dependable Medical Front Desk Receptionist to join our medical practice in Florida.

The role involves greeting patients, managing check-ins/outs, handling calls, scheduling, verifying insurance, collecting copays, and assisting with records and imaging in a fast-paced environment. Ideal candidates will have 1–2 years of medical front-desk experience, excellent communication skills, and a professional, compassionate demeanor.

Qualifications

• 1–2 years of medical office or front-desk experience preferred.
• Excellent customer service and communication skills.
• Professional, friendly, and compassionate demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable handling multiple phone lines and assisting patients in person.
• Basic computer skills and ability to learn EMR systems.
• Knowledge of insurance verification, referrals, and authorizations is a plus.
• Maintain confidentiality and follow HIPAA regulations.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out efficiently and accurately.
• Answer and route incoming phone calls.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Collect copays, deductibles, and other patient balances.
• Obtain necessary referrals, authorizations, and medical records.
• Maintain accurate and up-to-date patient information.
• Communicate with physicians, medical assistants, and other staff regarding patient needs.
• Handle incoming and outgoing correspondence.
• Assist with medical records and scanning documents into the EMR.
• Maintain a clean, organized, and professional reception area.
• Protect patient privacy and follow all HIPAA requirements.
• Provide excellent customer service while maintaining professionalism with patients, families, and staff.
• Perform other administrative duties as needed.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Professional demeanor

Attention to detail

Phone etiquette

Tools

EMR software

Job description

Rehabilitation and Electrodiagnostics, P.A. is seeking a friendly and dependable Medical Front Desk Receptionist to join our medical practice in Florida.

The role involves greeting patients, managing check-ins/outs, handling calls, scheduling, verifying insurance, collecting copays, and assisting with records and imaging in a fast-paced environment. Ideal candidates will have 1–2 years of medical front-desk experience, excellent communication skills, and a professional, compassionate demeanor.