Medical Front Desk Coordinator

Proficio Therapy Services Llc; Pleasanton (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Flexible spending account

Health insurance

Paid time off

Vision insurance

Job summary

Proficio Therapy Services Llc is seeking an organized administrative professional to support clinical operations in Pleasanton, CA. The role involves handling phone inquiries, converting new leads to patients, and scheduling to maintain clinic capacity across providers.

The ideal candidate will have a Bachelor’s degree and strong experience in medical office administration, customer service, and project management.

Qualifications

• Bachelor's degree required.
• Experience in Medical Office Administration/Management, Sales, Customer Service and Project Management.
• Technological literacy with Google Suite, Microsoft Office and phone systems.
• Salesforce experience is a plus.
• Ability to multitask in a fast-paced environment and maintain accuracy.

Responsibilities

• Answering phones.
• Converting new leads into patients.
• Rescheduling canceled appointments.
• Maintaining full capacity for all providers through scheduling actions.
• Collecting co-pays.
• Processing medical records requests.
• Completing registration forms.
• Anticipating staff/patient/family needs and responding with high-level care.
• Registers and orients all patients to clinic policies.
• Maintain client records.

Skills

Medical Office Administration

Customer Service

Scheduling

Sales

Project Management

EMR/Epic experience

Teamwork

Education

Bachelor's Degree

Tools

Salesforce

Google Suite

Microsoft Office

Epic EMR

Job description

Who are we?Proficio Therapy Services is a mission-driven therapy organization dedicated to improving the lives of children and families. We provide high-quality ABA Therapy, Speech Therapy, and Occupational Therapy through our family of licensed clinical entities:AGES Learning Solutions LLC – ABA TherapyProficio Speech Therapy Group Inc – Speech TherapyChild’s Play Therapy Services PC – Occupational TherapyToday, we operate 11 clinics across the United States, supported by more than 250 clinicians. We are actively expanding into additional cities throughout California and Utah, with international growth underway in India and the Middle East.Our teams are backed by strong clinical leadership, reliable operational systems, and a culture built on respect, inclusion, and collaboration. Whether you’re starting your career or stepping into leadership, you’ll find opportunities to grow, contribute, and make a meaningful impact every day.At Proficio, your work truly matters, and so does your growth. Join us as we continue building a unified, global therapy organization dedicated to empowering children and families.This would be a temporary position for 3-6 monthsEssential duties and responsibilities:Answering phonesConverting new leads into patientsRescheduling canceled appointmentsMaintaining full capacity for all providers through scheduling actionsCollecting co-paysProcessing medical records requestsCompleting registration formsAnticipating staff/patient/family needs, and responding with appropriate, high level careRegisters and orients all patients to clinic policiesMaintain client recordsIdeal Candidate:Must have ability to work through interruptions and multitask independently in a fast-paced environmentMust be able to prioritize and multi-taskMust be customer focusedWe are looking for a self starter who can think outside of the box and be a problem solverMust be able to create and maintain trust and confidence with new and existing patientsA polished professional appearance is required to be the face of the officeMust be computer literate with EMR and Epic Experience.Experience in Salesforce will be a plus.Minimum Qualifications:Bachelor's DegreeExperience with: Medical Office Administration/Management SalesCustomer ServiceProject Management -scheduling, task organization, proactivity & ability to look/plan aheadTechnological Literacy (at minimum, Google Suite, Microsoft Suite, & Phone SystemsOther Attributes:Flexibility and warmthOutstanding verbal & written communication skillsProactive Self-starterDetail orientedTeam PlayerLover of community, children, & supporting others.Benefits:401(k) matchingFlexible spending accountHealth insurancePaid time offVision insuranceEqual Employment OpportunityProficio Therapy Services is an Equal Opportunity/Affirmative Action employer committed to building a team that represents the racial, ethnic and linguistic needs of our clients. This position description intends to describe the general nature and level of work being performed. It is not intended to include all duties and responsibilities. Because of a need to remain responsive to the needs of our clients and operational needs, job description and responsibilities may be modified at any time.