Clinic Patient Services Specialist

IHA; Ames (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System in Ames, IA is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, answer phones, verify insurance eligibility, and enter demographics into the electronic health record.

The role requires strong interpersonal skills, confidentiality, and a professional demeanor, with responsibilities including collecting copays, guiding the admitting process, and supporting the clinic’s mission of compassionate,

Qualifications

• Requires high school diploma or equivalent.
• Basic Life Support (BLS) for Healthcare Provider certification or within three months.
• Ability to read, write and understand English and communicate effectively.
• Maintain confidentiality of patient information.
• Commitment to MercyOne Health System values.

Responsibilities

• Greets and assists patients and visitors at the front desk.
• Performs patient check-in and admitting procedures to ensure efficient process.
• Answers and directs phone calls appropriately.
• Schedules appointments according to office guidelines.
• Collects copays and deductibles and enters patient/insurance information into the EMR.

Skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

MercyOne Health System in Ames, IA is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, answer phones, verify insurance eligibility, and enter demographics into the electronic health record.

The role requires strong interpersonal skills, confidentiality, and a professional demeanor, with responsibilities including collecting copays, guiding the admitting process, and supporting the clinic’s mission of compassionate,