Medical Front Desk & Check-In Specialist

University Orthopedics; East Providence (RI); On-site; USD 37,000 - 42,000; Full time

Job summary

University Orthopedics in East Providence, RI seeks a Front Desk Check In & Check Out Receptionist for a full-time 40-hour workweek. You will manage patient check-in/out, referrals, scheduling, co-pays, and telephones while maintaining a professional, courteous environment.

Candidates should have a high school diploma, 1 year medical receptionist experience, strong communication, MS Office and EMR proficiency, and the ability to travel between sites as needed.

Qualifications

• High school diploma or equivalent.
• At least 1 year of medical receptionist or administration experience preferred.
• Excellent communication and interpersonal skills.
• Knowledge of MS Office and EMR systems/ practice management systems.
• Knowledge of insurance eligibility and verification.
• Motivated individual with team approach.
• Must be able to travel to all sites if/when necessary.

Responsibilities

• Locate and process referrals at the time of visit.
• Complete patient check-in and check-out for a specific office location and pod.
• Schedule follow up appointments at UOI locations/offices.
• Facilitate appointment scheduling for external referrals.
• Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
• Collect co-pays and patient account balance and collection balance.
• Answering front desk telephones and directs calls as appropriate.
• Print schedules and superbills for next-day provider visits.
• Batching out at the end of the shift and verifying co-pays with cash collected.
• Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
• Obtains verification of DME benefits.
• Demonstrates expected Customer Service behaviors
• Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
• Maintain a professional appearance and work environment
• Additional duties as assigned by the Manager to meet department needs

Skills

Excellent communication

Interpersonal skills

Team player

MS Office proficiency

EMR systems knowledge

Insurance verification

Education

High school diploma or equivalent

Tools

MS Office

EMR systems

Job description

University Orthopedics in East Providence, RI seeks a Front Desk Check In & Check Out Receptionist for a full-time 40-hour workweek. You will manage patient check-in/out, referrals, scheduling, co-pays, and telephones while maintaining a professional, courteous environment.

Candidates should have a high school diploma, 1 year medical receptionist experience, strong communication, MS Office and EMR proficiency, and the ability to travel between sites as needed.