Medical Front Desk - Lloyd Station

The Vancouver Clinic, Inc. P.S.; United States; On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

AD&D

Disability insurance

HSA/FSA

EAP

401k with 4% match

Paid time off

Job summary

Vancouver Clinic is seeking a Front Desk Representative for the Lloyd Station team in Portland, OR. The role focuses on delivering friendly customer service to patients, greeting families, collecting co-pays, obtaining insurance details, answering calls, and scheduling appointments.

A positive attitude and ability to multitask in a fast-paced clinic are essential. Requirements include a high school diploma and at least one year of customer service experience; medical front office experience and

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.

Responsibilities

• Welcome and greet patients and families.
• Collect co-pays and obtain insurance information.
• Answer phone calls and schedule appointments.
• Multitask in a fast-paced clinic and work well with others.

Skills

Customer service

Phone skills

Multitasking

Team player

Keyboarding

Education

High School Diploma or equivalent

Tools

Epic

Job description

Vancouver Clinic is looking for a Front Desk Representative to join our Lloyd Station team! To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team!

Location: Lloyd Station (1220 NE Broadway #20 Portland, OR 97232)Schedule: Monday Friday from 8:00am-5:00pm Hiring range generally between $18.00/hour to $21.37/hour, and placement in the range depends on an evaluation of experience.

Requirements: High School Diploma or equivalent required. Minimum of 1 year of customer service experience required. Minimum of 1 year of medical front office experience preferred. Experience with Epic preferred. Excellent phone skills and customer service behaviors. Strong computer keyboarding skills required.

Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.

Pay Range: $17.31 - $24.24

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.

• medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• 401k retirement plan, along with an employer matching contribution up to 4%.
• Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

Vancouver Clinic CARES! Compassion. Advocacy. Respect. Excellence. Safety. Our mission is to provide a culture of compassion and respect for our patients and for one another, while delivering excellent high-quality care. Our employees are vital to our growth and progress, and with that objective we embrace diversity and endeavor to create conditions that provide everyone with an equal opportunity to succeed in a safe environment.