Medical Front Desk

Pacific Skin Institute; Sacramento (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Pacific Skin Institute is seeking a Medical Receptionist to provide a welcoming, patient-centered front desk experience. You will schedule appointments and procedures, check patients in and out, and manage registration forms for a smooth visit.

The role includes handling payments, using EPIC for chart filing, processing medical records requests, and maintaining HIPAA-compliant confidentiality. Travel to multiple PSI sites may be required.

Qualifications

• Provide a warm greeting and excellent customer service to every patient
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in/Check-out: collect accurate patient information and complete registration forms.
• Maintain and oversee phototherapy patient flow
• Collect patient and insurance payments and reconcile charges daily; explain financial requirements and collect copays.
• Utilize EPIC to file records in patient charts and keep them in order.
• Medical record requests; copy information and forward with consent.
• Maintain files and patient confidentiality per HIPAA.
• Ensure reception area and patient bathroom are stocked and clean.
• Ensure office supplies are sufficient and stocked.
• Perform other related duties as directed or assigned.
• Occasionally travel to PSI sites in Sacramento, Folsom, Elk Grove, Rocklin or Vacaville as needed.

Responsibilities

• Provide a warm greeting and excellent customer service to every patient
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in/Check-out: Obtain accurate information from patients and ensure all registration forms are complete.
• Maintain and oversee phototherapy patient flow
• Collect patient and insurance payments and reconcile charges on a daily basis. Explains financial requirements to the patients or responsible parties and collects copays as required.
• Utilizing EPIC, file records (insurance cards, registration form, ID, referral, etc) in appropriate sections of patient charts and keeps patient charts in proper order.
• Medical record requests. Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
• (HIPAA) Maintain files and records in a confidential manner. Maintain patient confidentiality.
• Ensure the reception area and patient bathroom is adequately stocked and clean during business hours.
• Ensure office supplies excluding medical supplies are sufficient and stocked.
• Perform other related duties as directed or assigned.
• PSI has 5 locations. Occasionally, due to staffing needs, you must be willing to travel to any of these sites: (Sacramento, Folsom, Elk Grove, Rocklin or Vacaville).

Job description

Pacific Skin Institute is in search of a motivated candidate with a team-centered attitude! We are looking for a Medical Receptionist that has a passion for medicine and helping people obtain the services they need and making sure patients feel comfortable when seeing a doctor.

Major Responsibilities/Tasks:

1. Provide a warm greeting and excellent customer service to every patient

2. Schedule patient appointments and procedures according to established policies and procedures.

3. Check-in/Check-out: Obtain accurate information from patients and ensure all registration forms are complete.

4. Maintain and oversee phototherapy patient flow

5. Collect patient and insurance payments and reconcile charges on a daily basis. Explains financial requirements to the patients or responsible parties and collects copays as required.
6. Utilizing EPIC, file records (insurance cards, registration form, ID, referral, etc) in appropriate sections of patient charts and keeps patient charts in proper order.

7. Medical record requests. Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.

8. (HIPAA) Maintain files and records in a confidential manner. Maintain patient confidentiality.

9. Ensure the reception area and patient bathroom is adequately stocked and clean during business hours.

10. Ensure office supplies excluding medical supplies are sufficient and stocked.

11. Perform other related duties as directed or assigned.

*PSI has 5 locations. Occasionally, due to staffing needs, you must be willing to travel to any of these sites: (Sacramento, Folsom, Elk Grove, Rocklin or Vacaville).