Medical Equipment Support Technician

Graham-Field (GF Health Products, Inc); Atlanta (GA); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to maintaining essential medical equipment for those in need. This role involves assisting customers with their orders and troubleshooting product issues through various communication channels. You will play a vital part in ensuring customer satisfaction while working in a friendly and supportive environment. Enjoy a combination of on-site and remote work, along with a comprehensive benefits package that includes health insurance, a 401(k) plan, and paid time off. If you are mechanically inclined and possess strong communication skills, this is the perfect opportunity for you.

Benefits

On-premises gym

Comprehensive benefit package

401(k) with company match

Paid Vacation

Paid Holidays

Paid Personal Days

Paid Life Insurance

Employee Assistance Program

Short-Term Disability

Qualifications

• Must be mechanically inclined with strong problem-solving skills.
• Excellent communication and interpersonal skills are essential.
• Ability to lift and move 10 to 15 pounds required.

Responsibilities

• Troubleshoot product issues for customers via phone and electronic means.
• Process customer orders for replacement parts and document interactions.
• Communicate with internal stakeholders regarding chronic issues.

Skills

Mechanically inclined

Excellent interpersonal skills

Communication skills

Problem-solving skills

Computer proficiency in MS Office

Independent work ethic

Ability to multi-task

Tools

MS Office

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Position Summary

Be part of the team that helps maintain our medical equipment in hospitals, nursing homes, ambulatory surgery centers, and in the homes of those in need of assistive devices. Assist customers and our internal team, via various telephonic and electronic means, with orders for replacement parts, mechanical issues, and a variety of customer needs. Reconcile adverse situations while maintaining positive customer relations and following approved customer support policies and procedures. To learn more about GF Health Products, Inc., visit our website at www.grahamfield.com

Job Description

General Accountabilities in this Role:

• Via phone and other electronic means, troubleshoot product issues for customers
• Communicate with internal stakeholders regarding chronic issues about various topics
• Determine replacement parts required and process customer orders
• Handle any permanently assigned special projects
• Document all interactions in the appropriate software program

Qualifications

Summary Job Requirements

• Must be mechanically inclined
• Ability to lift and move from 10 to 15 pounds
• Ability to kneel, bend, reach, etc., to review mechanical problems
• Excellent interpersonal, communication, and problem-solving skills (both verbal and written)
• Computer proficiency in all MS Office software
• Strong independent work ethic and ability to multi-task
• Related experience is helpful, but not mandatory
• Limited travel may be necessary from time to time

Additional Information

The Rewards:

• Fantastic, casual working environment
• Combination on-site and remote work experience
• On-premises gym
• Friendly atmosphere
• Comprehensive benefit package
• 401(k) with company match
• Competitive health, dental, and vision insurance plans
• Paid Vacation, Holidays, and Personal Days
• Paid Life Insurance, Employee Assistance Program, and Short-Term Disability

All qualified applicants will receive consideration for employment without regard to race, color, gender identity or expression, age, religion, disability, national origin, sexual orientation, marital status, military status, or other protected statuses. GF Health Products, Inc. is a drug-free workplace.