Medical Equipment Setup, CSR

externallincarecareers; Sturtevant (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

externallincarecareers seeks a dedicated technician to set up CPAPs and RADs, manage supplies and inquiries, and maintain compliance across patient centers. The role includes documenting procedures, training patients in safe equipment use, and supporting on-call responsibilities.

The ideal candidate has a high school diploma, valid driver's license, and completed Equipment Certification Program, enabling effective patient interaction and equipment handling at the center.

Qualifications

• Must have good interpersonal, verbal, and written communication skills.
• Must be computer-literate.
• Able to read and interpret instructions and communicate them to patients.

Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner.
• Cleans rental equipment and maintains warehouse organization.
• Monitors CPAP/RAD and mdINR compliance and follows up with non-compliant patients.

Skills

Interpersonal skills

Verbal communication

Written communication

Computer literacy

Education

High school diploma or equivalent

Equipment Certification Program completion

Tools

CPAP/RAD equipment setup

Job description

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.

Job Responsibilities:

• Performs CPAP/RAD setups in a timely and professional manner
  • May also perform setup of oxygen equipment and other DME in patients' homes as well
  • This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
• Cleans rental equipment when returned to the center, in accordance with policies and procedures
  • Maintain cleanliness and organization of warehouse/storage area
• Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
• Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
• Monitors mdINR Compliance report and follows up with non-compliant patients
• Manage the center's oximetry process
• Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
• Responsible for participating in on-call responsibilities for the center
  • The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
• Represents the company through professional personal appearance, patient care activities
• May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
• Requires use of personal vehicle and a valid driver's license

• Must have good interpersonal, verbal, and written communication skills
• Must be computer-literate
• Must be able to read and interpret instructions and effectively communicate them to patients

Education and Experience:

• Must have a high school diploma or equivalent
• Valid driver's license
• Completion of company's Equipment Certification Program

Physical Demands:

The employee must occasionally lift and/or move up to 25 pounds.