Medical Equipment Setup, CSR

Lincare Holdings; Natchitoches (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Lincare Holdings is seeking a role focused on CPAP/RAD setup, compliance, and patient support at our center. The position involves inspecting equipment, performing setups in-clinic or at patients’ homes, and instructing patients on safe use.

Responsibilities include managing CPAP/RAD supplies, handling insurance verifications, and ensuring documentation accuracy. The role requires driving to patient sites, adherence to safety policies, and occasional on-call work as the center dictates.

Qualifications

• Must have good interpersonal, verbal and written communication skills.
• Must be computer-literate.
• Must be able to read and interpret instructions and communicate them to patients.
• Valid driver's license.
• Completion of Equipment Certification Program.

Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner.
• May perform setup of oxygen equipment and other DME in patients' homes and instruct patients on proper use.
• Clean rental equipment and maintain warehouse/storage area.
• Monitor CPAP/RAD Compliance and follow up with non-compliant patients.
• Handle requests for CPAP/RAD supplies, verify insurance, and arrange shipping to patients.
• Monitor mdINR Compliance and follow up with non-compliant patients.
• Manage the center’s oximetry process and follow safety procedures.
• Participate in on-call responsibilities as needed based on center size.
• Represent the company professionally in patient care activities; back-up coverage when needed.
• Use personal vehicle for duties and maintain a valid driver’s license.

Skills

Interpersonal skills

Verbal communication

Written communication

Computer literacy

Education

High school diploma or equivalent

Equipment Certification Program

Job description

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.

Job Responsibilities:

• Performs CPAP/RAD setups in a timely and professional manner
  • May also perform setup of oxygen equipment and other DME in patients' homes as well
  • This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
• Cleans rental equipment when returned to the center, in accordance with policies and procedures
  • Maintain cleanliness and organization of warehouse/storage area
• Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
• Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
• Monitors mdINR Compliance report and follows up with non-compliant patients
• Manage the center's oximetry process
• Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
• Responsible for participating in on-call responsibilities for the center
  • The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
• Represents the company through professional personal appearance, patient care activities
• May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
• Requires use of personal vehicle and a valid driver's license

Education and Experience:

• Must have a high school diploma or equivalent
• Valid driver's license
• Completion of company's Equipment Certification Program

• Must have good interpersonal, verbal, and written communication skills
• Must be computer-literate
• Must be able to read and interpret instructions and effectively communicate them to patients

Physical Demands:

The employee must occasionally lift and/or move up to 25 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.