Medical Equipment Service Technician

STERIS Canada Corporation; Columbus (OH); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Equipment Service Technician, where you will play a crucial role in providing exceptional service to healthcare facilities. This remote position offers the chance to work independently while being part of a supportive team. You will be responsible for troubleshooting and repairing essential medical equipment, ensuring that surgical procedures run smoothly. With a focus on customer satisfaction and technical excellence, this role promises a dynamic work environment and opportunities for career advancement. If you are mechanically inclined and enjoy hands-on work, this is the perfect opportunity to make a difference in patient care.

Benefits

Company Provided Vehicle

Cell Phone

Laptop

Hands-on Training Program

Paid Time Off

Excellent Healthcare Benefits

401(k) with Company Match

Tuition Reimbursement Program

Parental Leave

Promotional opportunity after 18 months

Qualifications

• 4+ years of work experience in mechanical/technical roles.
• Valid driver's license and ability to meet credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment in hospitals.
• Manage time effectively to prioritize customer needs.

Skills

Mechanical troubleshooting

Customer engagement

Effective communication

Basic computer skills

Education

High School Diploma or GED

Associates degree or related certifications

Tools

Microsoft Windows

Mobile applications

Job description

Job Category: Service/Technical Services

Location: Columbus, OH, US, 43017

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units. This is STERIS' main line of OEM equipment (Washers and Sterilizers), it is our largest equipment portfolio, and consists of the equipment our company was founded on. Come advance your career with us in this role!

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Ohio.

What you'll do as an Equipment Service Technician:

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

The Experience, Skills, and Abilities needed or Required:

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multiple systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Must be able to be compliant with hospital/customer credentialing requirements.

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:
• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Hands-on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts
• Assessment and Promotional opportunity after 18 months of service

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.