Medical Devices Tech Support Specialist

Automatic Data Processing, Inc.; Saint Paul (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Technical Support Specialist I in Saint Paul, MN.

The role focuses on providing professional technical support with clinical and technical expertise, including basic hardware/software troubleshooting and accurate CRM documentation. Responsibilities include ownership of customer inquiries, adherence to SOPs, educating customers, and contributing to service and sales activities.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of related work experience is preferred.
• Preferred: science/engineering or biomedical certification.

Responsibilities

• Provide prompt and courteous responses to customer inquiries and issues.
• Document customer interactions and process orders and RMAs in the CRM system.
• Own customer inquiries from start to resolution and ensure complete problem resolution.
• Educate customers to efficiently use our products.
• Support revenue opportunities and assist sales with opportunities and service offerings.

Skills

Learning/Growth Ability

Time Management

Customer Focus

Ethics, Integrity, Values

Education

High School Diploma or GED

Job description

Automatic Data Processing, Inc. is seeking a Technical Support Specialist I in Saint Paul, MN.

The role focuses on providing professional technical support with clinical and technical expertise, including basic hardware/software troubleshooting and accurate CRM documentation. Responsibilities include ownership of customer inquiries, adherence to SOPs, educating customers, and contributing to service and sales activities.