Medical Devices Field Service Tech – Travel

Erbe USA, Incorporated; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Erbe USA, Incorporated is seeking a Field Service Engineer to manage on-site service orders, repairs, and installations across a defined territory. You will support customers in the field, train users, and ensure service quality aligns with contract terms.

The role requires a technical electronics background, 5+ years of field service experience in healthcare, and strong communication with customers and internal teams. Travel up to 75% is expected.

Qualifications

• A technical degree or higher level of education in electronics or related field.
• Minimum 5+ years’ technical experience with increasing responsibility; healthcare industry experience preferred.
• Frontline field service experience required.

Responsibilities

• Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory.
• Understands company service contracts and ensures maintenance and services are performed according to those plans if in place.
• Follows all relevant technical procedures per QSR requirements.
• Provides consistent on-going support to key customers through technical phone support, product installation, and service support to customers in the field.
• Provides product feedback on any issues/trends observed in the field and assists in developing solutions.
• Reports any observed deviations from established product quality standards and specifications to appropriate in house team members.
• Reports any delays in providing scheduled service to the Supervisor, Field Service for escalation.
• Ensures all necessary paperwork, emails, vendor credentialing, expense reports, and training are accurate and up to date; likewise, ensures tools, supplies, parts, etc. are well maintained and fully stocked.
• Reports all complaints discovered in the field according to quality system requirements.
• Attends product specific training when required.
• Promotes acquisition of service agreements by advising customers on the range of services available.

Skills

Analytical skills

Communication

Time management

Independent work

Driver's license

MS Office

Service software

Education

Technical degree in electronics or related field

Tools

MS Office

Service software

Inventory control software

Job description

Erbe USA, Incorporated is seeking a Field Service Engineer to manage on-site service orders, repairs, and installations across a defined territory. You will support customers in the field, train users, and ensure service quality aligns with contract terms.

The role requires a technical electronics background, 5+ years of field service experience in healthcare, and strong communication with customers and internal teams. Travel up to 75% is expected.