Remote Customer Service Specialist III - Medical Devices

Medtronic; Minnesota; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus (5%)

4 weeks PTO

10 paid holidays

401(k) with match

Medical/dental/vision

Tuition assistance

Parental leave

Education programs

Job summary

Medtronic is seeking a Customer Service Representative III to join our service team supporting Cranial and Spinal Technologies. You will answer calls and emails from hospital staff, applying strong communication and problem‑solving skills to resolve equipment repair and exchange issues.

This remote US role operates Monday–Friday 8 am–5 pm CT, offers a base of $23/hour plus a 5% annual bonus, PTO, holidays, a 401(k) match, and tuition/degree programs.

Qualifications

• High school diploma plus a minimum of 4 years of relevant work experience.
• Preferred: experience in healthcare, medical devices, or regulated products.
• Strong verbal communication, listening, and problem-solving skills.

Responsibilities

• Respond to customer product inquiries via telephone and chat, with phone as the primary channel.
• Apply interpersonal skills and product knowledge to resolve customer inquiries.
• Document customer interactions and recurring product issues to support quality initiatives.
• Collaborate with teammates via chat and escalation channels to resolve complex issues.
• Escalate unresolved or advanced technical issues to team leads as needed.

Skills

Phone support

Customer service

Communication

Problem solving

Healthcare experience

Education

High school diploma

Tools

CRM software

Knowledge base

Job description

Medtronic is seeking a Customer Service Representative III to join our service team supporting Cranial and Spinal Technologies. You will answer calls and emails from hospital staff, applying strong communication and problem‑solving skills to resolve equipment repair and exchange issues.

This remote US role operates Monday–Friday 8 am–5 pm CT, offers a base of $23/hour plus a 5% annual bonus, PTO, holidays, a 401(k) match, and tuition/degree programs.