Medical Devices Customer Experience Coordinator

Acclaro Corporation; Smithfield (RI); On-site; USD 60,000 - 75,000; Full time

Job summary

Acclaro Corporation is a pioneering medical device company in Rhode Island seeking a Customer Service Coordinator in our Service department. This salaried, full-time role coordinates day-to-day client interactions, ensures efficient scheduling, and serves as the primary contact for providers, clinical trainers, and field engineers.

You will balance professionalism with empathy in a fast-paced, high-volume environment, maintain Salesforce CRM records, and collaborate across sales, clinical,

Qualifications

• Bachelor’s degree preferred; relevant experience valued.
• Minimum of 4 years coordinating or providing technical support in healthcare or medical devices.
• Strong organizational and problem-solving abilities with attention to detail.
• Proficient in Microsoft Office Suite and Salesforce CRM.
• Excellent verbal and written communication; able to multi-task in a fast-paced environment.

Responsibilities

• Coordinate scheduling of installations, repairs, and preventive maintenance across ACclaro Medical devices.
• Manage calendars and logistics for field service engineers and clinical trainers.
• Respond to customer inquiries via phone and email in a timely, professional manner.
• Maintain records in Salesforce including service history, maintenance schedules, and training docs.
• Ensure inventory management and coordination for maintenance and service calls.
• Support escalation and resolution of technical and service-related issues with internal teams.
• Provide proactive customer updates and inform stakeholders of timelines and next steps.
• Serve as internal point of contact across sales, clinical, service, and logistics teams.
• Support cross-functional efforts to improve service workflows and customer satisfaction.

Skills

Coordination skills

Customer service mindset

Communication (verbal and written)

Cross-functional collaboration

Problem-solving

Education

Bachelor’s Degree

Tools

Salesforce CRM

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Acclaro Corporation is a pioneering medical device company in Rhode Island seeking a Customer Service Coordinator in our Service department. This salaried, full-time role coordinates day-to-day client interactions, ensures efficient scheduling, and serves as the primary contact for providers, clinical trainers, and field engineers.

You will balance professionalism with empathy in a fast-paced, high-volume environment, maintain Salesforce CRM records, and collaborate across sales, clinical,