Customer Service Coordinator

Acclaro Corporation; Smithfield (RI); On-site; USD 60,000 - 75,000; Full time

Job summary

Acclaro Corporation is a pioneering medical device company in Rhode Island seeking a Customer Service Coordinator in our Service department. This salaried, full-time role coordinates day-to-day client interactions, ensures efficient scheduling, and serves as the primary contact for providers, clinical trainers, and field engineers.

You will balance professionalism with empathy in a fast-paced, high-volume environment, maintain Salesforce CRM records, and collaborate across sales, clinical,

Qualifications

• Bachelor’s degree preferred; relevant experience valued.
• Minimum of 4 years coordinating or providing technical support in healthcare or medical devices.
• Strong organizational and problem-solving abilities with attention to detail.
• Proficient in Microsoft Office Suite and Salesforce CRM.
• Excellent verbal and written communication; able to multi-task in a fast-paced environment.

Responsibilities

• Coordinate scheduling of installations, repairs, and preventive maintenance across ACclaro Medical devices.
• Manage calendars and logistics for field service engineers and clinical trainers.
• Respond to customer inquiries via phone and email in a timely, professional manner.
• Maintain records in Salesforce including service history, maintenance schedules, and training docs.
• Ensure inventory management and coordination for maintenance and service calls.
• Support escalation and resolution of technical and service-related issues with internal teams.
• Provide proactive customer updates and inform stakeholders of timelines and next steps.
• Serve as internal point of contact across sales, clinical, service, and logistics teams.
• Support cross-functional efforts to improve service workflows and customer satisfaction.

Skills

Coordination skills

Customer service mindset

Communication (verbal and written)

Cross-functional collaboration

Problem-solving

Education

Bachelor’s Degree

Tools

Salesforce CRM

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Acclaro Corporation is a pioneering medical device company specializing in innovating, developing, and bringing to market solutions to address today’s unmet needs in medical aesthetics and surgical fields. Committed to continuous innovations, Acclaro Corporation aims to lead the energy-based medical device industry by aligning the latest technologies with market demand to deliver life-changing results for healthier and happier lives for all men and women in the world.

At Acclaro, we treat each team member like family. We give our employees a voice to help strengthen and grow our organization and encourage everyone to innovate, lead and create. We provide support, recognition, and room to grow their careers. We work together as one collective team!

About The Role

As a Customer Service Coordinator in our Service department, you will play a key role in delivering an exceptional client experience in a high-volume medical aesthetics environment. This salaried, full-time position is responsible for coordinating day-to-day client interactions, ensuring efficient scheduling, and serving as a primary point of contact for providers, clinical trainers and field engineers. You will balance professionalism and empathy while managing a fast-paced workflow, supporting both clinical and administrative teams to maintain a smooth, welcoming, and compliant practice.

What You\'ll Do

• Coordinate scheduling of installations, repairs, preventative maintenance, and clinical training across Acclaro Medical’s device portfolio
• Manage calendars and logistics for field service engineers and clinical trainers
• Respond to customer inquiries via phone and email in a timely, professional, and solutions-focused manner
• Maintain accurate and detailed records in Salesforce CRM, including service history, preventative maintenance schedules, service agreements, and training documentation
• Ensure proper inventory management and coordination for planned maintenance and service calls
• Support escalation and resolution of technical and service-related issues in collaboration with internal departments
• Provide proactive customer updates and ensure all stakeholders are informed of timelines and next steps
• Act as the internal point of contact for coordination across sales, clinical, service, and logistics teams
• Support cross-functional efforts to improve service workflows and overall customer satisfaction

Qualifications

• Bachelor’s Degree strongly preferred
• Minimum of 4 years of experience in a coordination or technical support role, preferably in the healthcare or medical device industry
• Strong organizational and problem-solving skills with proven attention to detail
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Hands-on experience with Salesforce CRM is required
• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize in a high-volume, fast-paced environment
• Demonstrated ability to work cross-functionally and independently
• Strong interpersonal skills with a customer-first mindset
• Flexible availability, with occasional evening or weekend hours as needed