Medical Device Service & Scheduling Coordinator

Ultraclearlaser; Smithfield (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Acclaro Corporation is a leading medical aesthetics and surgical device company hiring a Customer Service Coordinator for our Service department in a high-volume environment. This salaried, full-time role focuses on day-to-day client interactions, scheduling, and serving as the main contact for providers, clinical trainers, and field engineers.

Responsibilities include coordinating installations and maintenance, managing calendars, handling inquiries, and maintaining Salesforce records.

Qualifications

• Bachelor’s degree preferred with 4+ years in coordination or technical support in healthcare/medical devices.
• Strong organization and problem-solving skills with attention to detail.
• Proficient in Salesforce and Microsoft Office; excellent verbal and written communication.

Responsibilities

• Coordinate scheduling of installations, repairs, maintenance, and training across device portfolio.
• Manage calendars and logistics for field service engineers and clinical trainers.
• Respond to customer inquiries via phone and email in a timely, professional manner.
• Maintain accurate records in Salesforce, including service history, maintenance, and training docs.
• Support cross-functional coordination across sales, clinical, service, and logistics teams.
• Ensure effective inventory management and timely service calls.
• Provide updates to stakeholders on timelines and next steps.

Skills

Coordination

Customer service

Multitasking

Communication

Education

Bachelor’s Degree

Tools

Salesforce CRM

Microsoft Office

Job description

Acclaro Corporation is a leading medical aesthetics and surgical device company hiring a Customer Service Coordinator for our Service department in a high-volume environment. This salaried, full-time role focuses on day-to-day client interactions, scheduling, and serving as the main contact for providers, clinical trainers, and field engineers.

Responsibilities include coordinating installations and maintenance, managing calendars, handling inquiries, and maintaining Salesforce records.