Medical Device Technical Support Specialist II — Equity

Rainier Recruiting

Redmond (WA)

On-site

USD 82,000 - 92,000

Full time

14 days+

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Job summary

Rainier Recruiting seeks a Technical Customer Support Specialist II for a medical device client in Redmond. You will be the frontline technical resource, handling inbound calls and emails, troubleshooting device issues, and coordinating returns to minimize downtime for clinicians.

You bring 5+ years in medical device technical support, knowledge of FDA/HIPAA and QMS, and experience with Salesforce or Oracle/NetSuite.

Qualifications

5+ years of technical support in medical device/biotech/industrial goods industry.
Knowledge of FDA and HIPAA compliance requirements and experience in a QMS environment.
Experience with Salesforce CRM and/or Oracle/NetSuite, plus Microsoft Office and Google Workspace.
Strong communication skills and professional business acumen.
Highly organized, able to prioritize and stay efficient in a fast-paced environment.
A continuous improvement mindset and a positive, solutions-oriented attitude.

Responsibilities

Serve as frontline technical resource, handling inbound calls and emails from domestic and international customers.
Troubleshoot complex technical issues from experienced clinical users and deliver clear solutions.
Document complaints, cases, problem reports, and RMAs in accordance with QMS standards.
Follow up with customers on service experience and coordinate return of failed devices.
Report device behavior and trends to drive product and process improvements.
Conduct pre and post sale technical calls to set expectations for proper device use.
Partner with engineering, regulatory, supplier quality, logistics, and accounting teams.
Write and update procedures through document control systems.