Medical Device Sales Representative - Trauma

Vendor Connect; Tulsa (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare product supplier in Tulsa is looking for a sales support specialist to assist in retaining existing customers and support product conversions. The role involves guiding surgeons during procedures, ensuring optimal product utilization, and maintaining customer satisfaction. Responsibilities include troubleshooting, managing customer requests, and preparing sales documentation. Ideal candidates should have strong sales process knowledge and excellent communication skills. This position plays a key role in improving sales outcomes and customer insights in a competitive market.

Qualifications

• Proven experience in sales support and customer service.
• Strong product knowledge and understanding of the sales process.
• Excellent communication and troubleshooting skills.

Responsibilities

• Assist sales organization in retaining and supporting existing customers.
• Guide and assist surgeons in the operating room with product knowledge.
• Provide consultations and troubleshoot technical issues as needed.
• Share insights and prepare sales reports for improvement.

Job description

• Assist sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers. Assist in the attainment of established sales goals including market share objectives in prescribed territory. Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.
• Guide and assist surgeons in the operating room through their clinical and product knowledge. Use product knowledge to present, demonstrate, and ensure proper utilization of products
• Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation
• Troubleshoot and provide other technical assistance; handle customer requests, effectively manage hospital billing, create/close purchase orders
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels. Prepare sales reports and documents as required
• Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability. Ensure all promotional materials are maintained in a presentable manner. Ensure offering meet highest quality standards.
• Focus on customer satisfaction and retention; and improving the customers' insights into tangible and non-tangible value proposition and solutions. Differentiate products versus competition by providing the customer unique insights.