Medical Device Sales Representative - Trauma

Vendor Connect; Columbia (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A medical supply company is seeking a professional to assist their sales organization and support surgeons in the operating room. The ideal candidate will help retain customers, achieve sales goals, and ensure proper equipment utilization during surgeries. This role focuses on maintaining customer satisfaction and differentiating products through unique insights. Interested applicants should possess strong clinical knowledge and customer service skills.

Responsibilities

• Assist sales organization in retaining customers and achieving sales goals.
• Guide surgeons in operating room with product knowledge.
• Attend surgeries to ensure proper equipment utilization.
• Troubleshoot technical issues and manage billing.
• Share customer insights with sales and marketing teams.
• Maintain and track equipment throughout assigned area.
• Enhance customer satisfaction and differentiate products.

Job description

• Assist sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers. Assist in the attainment of established sales goals including market share objectives in prescribed territory. Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.
• Guide and assist surgeons in the operating room through their clinical and product knowledge. Use product knowledge to present, demonstrate, and ensure proper utilization of products
• Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation
• Troubleshoot and provide other technical assistance; handle customer requests, effectively manage hospital billing, create/close purchase orders
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels. Prepare sales reports and documents as required
• Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability. Ensure all promotional materials are maintained in a presentable manner. Ensure offering meet highest quality standards.
• Focus on customer satisfaction and retention; and improving the customers' insights into tangible and non-tangible value proposition and solutions. Differentiate products versus competition by providing the customer unique insights.