Medical Device Field Technician - Install, Service & Train

NCSL International; Dallas (TX); Ibrido; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company vehicle or travel reimburse- m

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Ongoing training and professional dev.

Descrizione del lavoro

NCSL International is seeking a Field Service Representative - Medical Device to install, maintain, troubleshoot, and repair medical equipment at customer sites, ensuring optimal device performance and uptime.

The role requires on-site and remote support, with frequent travel and strong adherence to regulatory standards. A biomedical engineering or related degree plus substantial field experience are preferred.

Competenze

• Associate's or Bachelor's degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred.
• 25 years of experience in field service, medical device support, or a related technical role.
• Equivalent combination of education and hands-on technical experience may be considered.

Mansioni

• Install, configure, and test medical devices at customer facilities in accordance with company standards
• Perform preventive maintenance, calibration, and safety checks on equipment
• Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner
• Provide on-site and remote technical support to healthcare professionals
• Train clinical staff and end-users on proper equipment operation and basic maintenance
• Maintain accurate service documentation, including service reports, logs, and compliance records
• Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO)
• Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed
• Maintain inventory of tools, parts, and service equipment
• Collaborate with engineering, sales, and customer support teams to improve customer satisfaction
• Identify opportunities for service contract renewals, upgrades, or product improvements

Conoscenze

Customer service

Communication

Problem-solving

Time management

Independent work

Formazione

Associate's or Bachelor's degree in Biomedical Engineering, Electronics, Electrical Engineering, or related field

25 years of experience in field service/medical device support

Equivalent combination of education and hands-on experience

Strumenti

Diagnostic tools

Reading schematics/diagrams

Regulatory standards familiarity

Descrizione del lavoro

NCSL International is seeking a Field Service Representative - Medical Device to install, maintain, troubleshoot, and repair medical equipment at customer sites, ensuring optimal device performance and uptime.

The role requires on-site and remote support, with frequent travel and strong adherence to regulatory standards. A biomedical engineering or related degree plus substantial field experience are preferred.