Medical Device Customer Support Specialist

ZetrOZ Systems; Trumbull (CT); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

ZetrOZ Systems in Trumbull, CT is seeking a Customer Support Specialist to coordinate orders, support quoting, and assist with shipping while ensuring patient and distributor satisfaction.

You will communicate with patients about device usage, verify information, and support marketing and social media efforts to promote sam® technology. This role emphasizes accuracy, responsiveness, and cross-functional collaboration.

Qualifications

• Associate’s degree or equivalent professional experience in customer service, business operations, healthcare administration, or related field.
• 2+ years of experience in customer support, sales support, account coordination, or order processing.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and general business software systems.
• Strong attention to detail and commitment to accuracy.

Responsabilités

• Function as a liaison between field sales activities, distributor partners, customers, and internal operations teams.
• Oversee, review, and input all incoming orders to ensure accurate and efficient processing.
• Coordinate quoting, and pricing support activities with internal stakeholders and distributor partners.
• Manage order entry, order verification, and order release to shipping.
• Support customers and distributor partners with marketing materials, product demos, and product supply coordination.
• Communication with patients to verify information and support using the sam® device.
• Facilitate and support social media posting initiatives on behalf of the company and distribution partners.
• Maintain accurate customer records, order documentation, and communication logs.
• Coordinate with sales, operations, logistics, and leadership teams to resolve customer inquiries and support ongoing business activities.
• Assist with follow-up communication regarding orders, shipments, and customer requests.
• Support additional operational, customer service, and administrative activities as requested

Connaissances

Organization

Communication

Attention to detail

Customer service

Time management

Formation

Associate’s degree or equivalent

Outils

CRM/ERP systems

Microsoft Office

Description du poste

ZetrOZ Systems in Trumbull, CT is seeking a Customer Support Specialist to coordinate orders, support quoting, and assist with shipping while ensuring patient and distributor satisfaction.

You will communicate with patients about device usage, verify information, and support marketing and social media efforts to promote sam® technology. This role emphasizes accuracy, responsiveness, and cross-functional collaboration.