Medical Device Customer Success & Accounts Manager

OPED Medical, Inc.; Braselton (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Vacation and Company Holidays

Opportunities for Professional Growth,

A Collaborative, Team-Oriented Work环境

Job summary

OPED Medical, Inc. in Braselton, Georgia seeks a Customer Success & Account Manager to deepen relationships with hospitals, practices, and distributors, while introducing OPED’s orthopedic devices to new providers.

You will coordinate product demonstrations, trainings, quotes, and ongoing support, ensuring exceptional customer experiences from first contact through post-sale follow-up. Travel occasionally for on-site visits.

Qualifications

• Experience in customer success, account management, healthcare, medical devices, or B2B sales.
• Outstanding communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional, self-motivated and customer-focused.

Responsibilities

• Develop and maintain long-term relationships with existing customers.
• Proactively identify and engage new customer opportunities.
• Respond to customer inquiries and provide timely, professional support.
• Conduct virtual and occasional on-site product demonstrations and training.
• Educate customers on product features and clinical benefits.
• Prepare quotations, follow up on opportunities, and assist customers through purchasing.
• Coordinate with internal teams to ensure orders, training, and requests are handled efficiently.
• Maintain accurate customer information and activity records.
• Represent OPED Medical at conferences, events, and customer meetings.
• Stay informed on industry trends and competitive products.

Skills

Customer success

Account management

Healthcare knowledge

Medical devices

B2B sales

CRM experience

Communication

Organization

Travel readiness

Tools

Microsoft Office

CRM software

Job description

OPED Medical, Inc. in Braselton, Georgia seeks a Customer Success & Account Manager to deepen relationships with hospitals, practices, and distributors, while introducing OPED’s orthopedic devices to new providers.

You will coordinate product demonstrations, trainings, quotes, and ongoing support, ensuring exceptional customer experiences from first contact through post-sale follow-up. Travel occasionally for on-site visits.