Customer Success & Account Manager

OPED Medical, Inc.; Braselton (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Vacation and Company Holidays

Opportunities for Professional Growth,

A Collaborative, Team-Oriented Work环境

Job summary

OPED Medical, Inc. in Braselton, Georgia seeks a Customer Success & Account Manager to deepen relationships with hospitals, practices, and distributors, while introducing OPED’s orthopedic devices to new providers.

You will coordinate product demonstrations, trainings, quotes, and ongoing support, ensuring exceptional customer experiences from first contact through post-sale follow-up. Travel occasionally for on-site visits.

Qualifications

• Experience in customer success, account management, healthcare, medical devices, or B2B sales.
• Outstanding communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional, self-motivated and customer-focused.

Responsibilities

• Develop and maintain long-term relationships with existing customers.
• Proactively identify and engage new customer opportunities.
• Respond to customer inquiries and provide timely, professional support.
• Conduct virtual and occasional on-site product demonstrations and training.
• Educate customers on product features and clinical benefits.
• Prepare quotations, follow up on opportunities, and assist customers through purchasing.
• Coordinate with internal teams to ensure orders, training, and requests are handled efficiently.
• Maintain accurate customer information and activity records.
• Represent OPED Medical at conferences, events, and customer meetings.
• Stay informed on industry trends and competitive products.

Skills

Customer success

Account management

Healthcare knowledge

Medical devices

B2B sales

CRM experience

Communication

Organization

Travel readiness

Tools

Microsoft Office

CRM software

Job description

OPED Medical is a growing orthopedic medical device company committed to improving patient outcomes through innovative products. Our flagship product, the VACOped® Achilles Tendon Rupture Orthosis, is recognized worldwide as the Gold Standard for the functional treatment of Achilles tendon ruptures. We are looking for an energetic, customer-focused professional to help support our growing customer base and expand awareness of our products throughout the United States.

Position Summary

The Customer Success & Account Manager plays a key role in maintaining strong relationships with existing customers while helping to introduce OPED Medical’s products to new healthcare providers. This position is based in our Braselton, Georgia office and works closely with hospitals, physician practices, distributors, and healthcare professionals to ensure an exceptional customer experience from initial contact through ongoing account support.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, and helping customers succeed while contributing to the growth of an innovative medical device company.

Key Responsibilities

• Develop and maintain long-term relationships with existing customers.
• Proactively identify and engage new customer opportunities.
• Respond to customer inquiries and provide timely, professional support.
• Conduct virtual and occasional on-site product demonstrations and training.
• Work with physicians, hospitals, orthopedic practices, podiatry offices, and surgery centers to educate customers on product features and clinical benefits.
• Prepare quotations, follow up on opportunities, and assist customers throughout the purchasing process.
• Coordinate with internal teams to ensure orders, training, and customer requests are handled efficiently.
• Maintain accurate customer information and activity records.
• Represent OPED Medical at occasional conferences, educational events, and customer meetings.
• Stay informed on industry trends and competitive products.

Qualifications

• Experience in customer success, account management, healthcare, medical device, pharmaceutical, or business-to-business sales is preferred.
• Outstanding communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional, self-motivated, and customer-focused.
• Proficient with Microsoft Office; CRM experience is a plus.
• Ability to travel occasionally for customer visits, training, and industry events.

What We Offer

• Health
  Insurance
• 401(k)
• Paid Vacation and Company Holidays
• Opportunities for Professional Growth and Advancement
• A Collaborative, Team-Oriented Work Environment