Medical Device Connectivity Project Engineer (Remote)

Hologic, Inc.; Marlborough (MA); On-site; USD 102,000 - 159,000; Full time

Job summary

Hologic, Inc. seeks a Digital Project Engineer to support implementation of connected medical devices and software.

You will partner with customer IT and clinical support, and with internal teams to translate real-world requirements into interoperable technical solutions. You will drive installations and upgrades, perform remote configuration of software products, and document site architectures to ensure quality, connectivity, and customer success.

Qualifications

• 5-8 years of experience in a technical support, IT support, or related technical role.
• Experience troubleshooting software, hardware, and network-related issues.
• Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote work environment while managing multiple priorities.

Responsibilities

• Drive success of product installations, upgrades and service projects by providing expert support to project teams and external customers, focusing on connectivity and interoperability with healthcare information systems.
• Collaborate with pre-sales and post-installation teams to ensure customer success with digital and connected products.
• Perform remote installation and configuration of software-based products.
• Troubleshoot technical issues during installation projects.
• Provide timely technical support and guidance to on-site engineers during installation and upgrade projects.
• Create and update documentation of customers’ site architecture as it pertains to Hologic’s connected products.
• Ensure quality performance and customer satisfaction for connectivity and software installation projects.
• Escalate issues to appropriate expert teams and management as necessary.
• Build and maintain in-depth knowledge of products and industry technologies, focusing on interoperability, networking, information systems and software.
• Identify opportunities for product and process improvement and communicate suggestions to cross-functional partners.
• Adhere to and support the Quality Policy as well as all Quality System procedures and guidelines.
• Able to work flexible work schedules as required for staff coverage during customer and company operating hours.
• Occasional travel may be necessary.

Skills

Information Systems fundamentals

Networking concepts

Remote access & device management

Communication skills

Analytical/problem-solving

Education

Four-year degree in a related technical discipline

Job description

Hologic, Inc. seeks a Digital Project Engineer to support implementation of connected medical devices and software.

You will partner with customer IT and clinical support, and with internal teams to translate real-world requirements into interoperable technical solutions. You will drive installations and upgrades, perform remote configuration of software products, and document site architectures to ensure quality, connectivity, and customer success.