Medical Device Digital Project Engineer

Hologic, Inc.; Marlborough (MA); On-site; USD 102,000 - 159,000; Full time

Job summary

Hologic, Inc. seeks a Digital Project Engineer to support implementation of connected medical devices and software.

You will partner with customer IT and clinical support, and with internal teams to translate real-world requirements into interoperable technical solutions. You will drive installations and upgrades, perform remote configuration of software products, and document site architectures to ensure quality, connectivity, and customer success.

Qualifications

• 5-8 years of experience in a technical support, IT support, or related technical role.
• Experience troubleshooting software, hardware, and network-related issues.
• Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote work environment while managing multiple priorities.

Responsibilities

• Drive success of product installations, upgrades and service projects by providing expert support to project teams and external customers, focusing on connectivity and interoperability with healthcare information systems.
• Collaborate with pre-sales and post-installation teams to ensure customer success with digital and connected products.
• Perform remote installation and configuration of software-based products.
• Troubleshoot technical issues during installation projects.
• Provide timely technical support and guidance to on-site engineers during installation and upgrade projects.
• Create and update documentation of customers’ site architecture as it pertains to Hologic’s connected products.
• Ensure quality performance and customer satisfaction for connectivity and software installation projects.
• Escalate issues to appropriate expert teams and management as necessary.
• Build and maintain in-depth knowledge of products and industry technologies, focusing on interoperability, networking, information systems and software.
• Identify opportunities for product and process improvement and communicate suggestions to cross-functional partners.
• Adhere to and support the Quality Policy as well as all Quality System procedures and guidelines.
• Able to work flexible work schedules as required for staff coverage during customer and company operating hours.
• Occasional travel may be necessary.

Skills

Information Systems fundamentals

Networking concepts

Remote access & device management

Communication skills

Analytical/problem-solving

Education

Four-year degree in a related technical discipline

Job description

Job Summary

The Digital Project Engineer uses analytical, technical, and communication skills to support successful implementation of Hologic’s connected medical devices and software. This role partners heavily with customers’ IT and clinical support teams, and a wide range of internal teams including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D and Quality. Digital Project Engineers play a key role in customer success by eliciting and interpreting customers’ real-world requirements, and transforming those requirements into technical solutions enabled by intelligently integrating Hologic’s products with our customers’ Health Information Systems and devices.

Core Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

• Drive success of product installations, upgrades and service projects by providing expert support to project teams and external customers, focusing on connectivity and interoperability with healthcare information systems.
• Collaborate with pre-sales and post-installation teams to ensure customer success with digital and connected products.
• Perform remote installation and configuration of software-based products.
• Troubleshoot technical issues during installation projects.
• Provide timely technical support and guidance to on-site engineers during installation and upgrade projects.
• Create and update documentation of customers’ site architecture as it pertains to Hologic’s connected products.
• Ensure quality performance and customer satisfaction for connectivity and software installation projects.
• Escalate issues to appropriate expert teams and management as necessary.
• Build and maintain in-depth knowledge of products and industry technologies, focusing on interoperability, networking, information systems and software.
• Identify opportunities for product and process improvement and communicate suggestions to cross-functional partners.
• Adhere to and support the Quality Policy as well as all Quality System procedures and guidelines.
• Able to work flexible work schedules as required for staff coverage during customer and company operating hours.
• Occasional travel may be necessary.

Skills, Knowledge, Abilities

• Broad intermediate-level knowledge of Information Systems fundamental technologies (e.g. TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services)
• Remote software installation, configuration and updates. Remote access and device management solutions (e.g. remote support and management proprietary technologies and vendors, VPN, RDP)
• Medical device communication protocols, standards and systems (e.g. DICOM, PACS, HL7, RIS/LIS)
• Excellent communication skills, including the ability to simplify and communicate complex technical topics to non-technical stakeholders
• Understand customers’ real-world requirements, and translate into technical requirements
• Ability to work under minimal supervisionfrom home office
• Balance supporting multiple simultaneous implementation projects
• Analytical assessment, troubleshooting and problem solving
• Continuous skills development

Qualifications

Required

• 5-8 years of experience in a technical support, IT support, or related technical role.
• Experience troubleshooting software, hardware, and network-related issues.
• Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote work environment while managing multiple priorities.

Education

• A four-year degree in a related technical discipline is preferred.
• An equivalent blend of education and experience is acceptable.

Physical Requirements

• Ability to sit, stand, walk, and use hands and arms to perform computer and equipment-related tasks.
• Ability to occasionally lift and move equipment weighing up to 40 pounds.
• Ability to assemble and connect computer peripherals as needed.

Additional Information

• Flexible work schedule required to support customer and business needs.
• Occasional travel of up to 10% may be required.
• Additional duties may be assigned as business needs dictate.

Why Hologic?

At Hologic, we are committed to making healthcare better through innovation, collaboration, and customer excellence. We provide comprehensive onboarding, ongoing professional development, and opportunities for career growth. You'll join a team dedicated to solving meaningful challenges and improving patient care through technology.

Compensation and Benefits

The annualized base salary range for this role is$101,600to $158,800. This position is also eligible for an annual bonus. Final compensation will be determined based on factors including experience, skills, education, geographic location, business needs, and market conditions.

Agency and Third-Party Recruiter Notice

Agencies that submit resumes to Hologic must have a current, fully executed Hologic Agency Agreement approved by the Human Resources Department. Agencies may only submit candidates for positions when specifically authorized to do so by a Hologic Recruiter. Resumes submitted outside of these terms will not be considered.

Equal Opportunity Employer

Hologic is proud to be an Equal Opportunity Employer inclusive of individuals with disabilities and protected veterans.

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Compliance

This position must comply with all applicable FDA regulations, ISO requirements, company policies, and quality system procedures.