Medical Device Digital Project Engineer

Hologic; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Hologic in Atlanta, GA is seeking a technically skilled professional to support the implementation of connected medical devices and software, working with customer IT and clinical teams to translate real-world needs into interoperable solutions.

You will handle connectivity, installation, troubleshooting, and remote configuration, collaborating with pre- and post-install teams to ensure patient-care objectives are met and driving product improvements.

Qualifications

• 5-8 years of experience in a technical support or related IT role.
• Experience troubleshooting software, hardware, and network issues.
• Knowledge of networking concepts (TCP/IP, DNS, VPNs, firewalls).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work independently in a remote environment while managing multiple priorities.

Responsibilities

• Drive installations and upgrades focusing on connectivity to health IT systems
• Collaborate with pre-sales and post-installation teams to ensure customer success
• Perform remote installation and configuration of software products
• Troubleshoot installation issues
• Provide timely technical support to on-site engineers
• Document customers’ site architecture related to connected products
• Maintain quality and customer satisfaction for connectivity installations
• Escalate issues to expert teams
• Develop product knowledge on interoperability, networking, information systems
• Identify opportunities for product and process improvements
• Follow Quality Policy and Quality System procedures
• Work flexible schedules and travel occasionally

Skills

Networking concepts

Troubleshooting

Analytical thinking

Communication skills

Independent work

Time management

Remote work

Tools

VPNs

Firewalls

Remote access

Job description

Overview

If you want to know about the requirements for this role, read on for all the relevant information.

In this role you will support the implementation of connected medical devices and software, working closely with customer IT and clinical teams and multiple internal groups. You translate real-world requirements into technical solutions that integrate Hologic products with health information systems. You’ll tackle connectivity, interoperability, and installation challenges, ensuring patient-care objectives are met while collaborating across pre- and post-installation teams. This is a hands-on, cross-functional role with impact on customer success and product improvement.

Responsibilities

• Drive successful product installations, upgrades and service projects with focus on connectivity to healthcare information systems
• Collaborate with pre-sales and post-installation teams to ensure customer success with digital products
• Perform remote installation and configuration of software-based products
• Troubleshoot technical issues during installations
• Provide timely technical support to on-site engineers during projects
• Document customers’ site architecture as it relates to connected products
• Maintain quality and customer satisfaction for connectivity and software installations
• Escalate issues to appropriate expert teams and management
• Develop deep product and industry knowledge on interoperability, networking, and information systems
• Identify opportunities for product and process improvements and communicate with cross-functional partners
• Adhere to Quality Policy and Quality System procedures
• Work flexible schedules as required and travel occasionally

Key requirements

• 5-8 years of experience in a technical support, IT support, or related technical role
• Experience troubleshooting software, hardware, and network issues
• Knowledge of networking concepts (TCP/IP, DNS, VPNs, firewalls, xklufbp remote access)
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Ability to work independently in a remote environment while managing multiple priorities
• Excellent communication
• Analytical and problem-solving mindset
• Self-motivation and ability to work remotely
• Broad IS fundamentals (TCP/IP, client/server, virtualization, containers, databases, storage, cybersecurity, Windows/Linux OS, cloud)
• Remote software installation, configuration and updates
• Remote access and device management (VPN, RDP, proprietary technologies)