Medical Customer Success Specialist (Hybrid)

Reliable Respiratory; Worcester (MA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Reliable Respiratory, a DME company serving patients in respiratory support, is seeking a Customer Success Representative in Worcester. The role will work with accounts to fulfill medical supply orders, verify insurance, and coordinate with referrals and internal teams to ensure efficient service.

Applicants should have a Bachelor's degree, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor's degree required with strong written and spoken communication.
• Experience delivering high level customer service in a healthcare or DME setting is preferred.
• Proficiency with insurance verification and order processing is a plus.

Responsibilities

• Manage assigned key accounts and serve as liaison between accounts and internal teams.
• Process and fulfill medical supply orders via multiple channels with accuracy.
• Verify insurance coverage and obtain approvals as needed.
• Upsell opportunities while maintaining excellent customer service.
• Coordinate appointments between customers and respiratory staff.

Skills

Communication

Customer Service

Microsoft Office

Bilingual English/Spanish

Problem Solving

Education

Bachelor's Degree

Tools

CRM Software

Microsoft Office

Job description

Reliable Respiratory, a DME company serving patients in respiratory support, is seeking a Customer Success Representative in Worcester. The role will work with accounts to fulfill medical supply orders, verify insurance, and coordinate with referrals and internal teams to ensure efficient service.

Applicants should have a Bachelor's degree, strong communication skills, and the ability to multitask in a fast-paced environment.