Hybrid Onsite 2x/Week Customer Success Advocate

Reliable Respiratory; Warwick (RI); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Reliable Respiratory in Warwick, RI, is seeking a Customer Success Representative to manage key accounts and fulfill medical supply orders with accuracy and care. You will liaise with referral sources, insurers, and internal teams to ensure timely fulfillment and excellent service.

The role requires strong communication, organization, and problem-solving skills, with bilingual English/Spanish preferred. This hybrid position offers 2 days onsite weekly.

Qualifications

• Bachelor's Degree required
• 1 year of customer service experience
• Effective and professional verbal and written communication abilities
• Professional computer experience (especially Microsoft Office Suite)
• Ability to work independently and with others
• Ability to prioritize in a busy work area
• Fluent in English; Spanish proficiency preferred

Responsibilities

• Manages all assigned key accounts
• Serves as an account liaison between internal departments and external accounts
• Builds relationships and trust with accounts and Reliable Respiratory
• Identifies opportunities to increase sales while maintaining customer service
• Processes orders via fax, phone, email, or in person
• Verifies insurance and documents information in electronic records
• Obtains necessary insurance authorizations
• Troubleshoots equipment issues with patients and directs to care teams
• Coordinates appointments between customers and staff
• Participates in company campaigns
• Complies with all company policies and regulatory requirements

Skills

Customer service

Communication

Microsoft Office

Problem solving

Attention to detail

Teamwork

Bilingual English/Spanish

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Reliable Respiratory in Warwick, RI, is seeking a Customer Success Representative to manage key accounts and fulfill medical supply orders with accuracy and care. You will liaise with referral sources, insurers, and internal teams to ensure timely fulfillment and excellent service.

The role requires strong communication, organization, and problem-solving skills, with bilingual English/Spanish preferred. This hybrid position offers 2 days onsite weekly.