Hybrid Customer Success Specialist - Medical Equipment

Reliable Respiratory; South Windsor (CT); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Reliable Respiratory is seeking a Customer Success Representative in a hybrid role based in South Windsor, CT. You will manage key accounts, liaise between departments, and ensure accurate fulfillment of medical supply orders.

You’ll verify insurance and obtain authorizations while addressing patient needs with professionalism. Responsibilities include processing orders, troubleshooting equipment, coordinating appointments, and upholding company procedures and regulatory guidelines.

Qualifications

• Bachelor’s degree required.
• 1 year of customer service experience.
• Fluent in English; Spanish proficiency preferred.

Responsibilities

• Manages all assigned key accounts.
• Serves as an account liaison between internal departments and external accounts.
• Builds relationships and trust between the assigned accounts and Reliable Respiratory.
• Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines.
• Verifies insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system.
• Obtains all necessary insurance authorizations.
• Troubleshoots equipment issues with patients; triages issues to manufacturer’s care teams or referring doctors as needed.
• Coordinates appointments between customers and respiratory staff.
• Complies with all policies and procedures established by the company and the company's regulatory bodies.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Problem solving

Teamwork

Self-motivated

Sense of Urgency

Attention to detail

Bilingual English/Spanish

Education

Bachelor’s Degree

Job description

Reliable Respiratory is seeking a Customer Success Representative in a hybrid role based in South Windsor, CT. You will manage key accounts, liaise between departments, and ensure accurate fulfillment of medical supply orders.

You’ll verify insurance and obtain authorizations while addressing patient needs with professionalism. Responsibilities include processing orders, troubleshooting equipment, coordinating appointments, and upholding company procedures and regulatory guidelines.